Mute/Unmute and leave meeting functions on Plantronics Savi W8220-M (Microsoft Certified) no longer sync with Teams

Anonymous
2020-09-15T20:51:57+00:00

Until 3 or 4 weeks ago, I was able to use and integrate my Plantronics Savi W8220-M headset with MS Teams.  Now, the mute/unmute function on the headset will work but the status on the screen shows it Unmuted.  Conversely, if the on-screen status is Muted, the mute/unmute button on my headset does not work.  In addition, the headset's Call Control button, used to leave or connect to meetings, no longer works.  I purchased this headset because it was compatible with Skype and Teams... but now it is not.  What has changed?  How can this be resolved?

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-12-15T00:32:34+00:00

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  2. Anonymous
    2021-12-16T15:46:24+00:00

    I had the same problem and now it has started again. Using either the Teams app mute or the Savi W8220-M mute button, mutes for 1-2 seconds, then bounces back to unmuted. This does not happen in Webex. Fully powered down computer, headset, headset dock, and re-paired without resolution.

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  3. Anonymous
    2021-12-22T19:11:18+00:00

    SAVI 8220 Mute/Unmute functions on Plantronics Savi W8220-M (Microsoft Certified) no longer sync with Teams. I am unable to MUTE myself during TEAMS calls. This worked fine until a few weeks ago.

    I have tried all of the recommended steps, yet the issue still persists.

    I have resorted to using my WIRED Blackwire C310 headset for now.

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  4. Anonymous
    2021-12-22T19:41:17+00:00

    The newest update to the Plantronics Hub software I had thought resolved the issue. My first Teams call it worked perfectly. It was my second call that I found out this was not the case. I had to completely close Plantronics Hub software (right click and close it through the toolbar icon) and open it again to resume mute functions working normally. Which with the amount of calls I have join daily was anything but a fix.

    If after the holidays a new revision isn't put out by Poly, I may be forced to install an older version that works and just not update for a bit until I know it's been resolved.

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  5. Anonymous
    2021-12-22T19:54:48+00:00

    I called Plantronic Support.
    This fix worked for me.

    Just in case someone else experienced an issue Mute/Unmute button with plantronics wireless headsets during TEAMS bridge calls was NOT working properly.My SAVI 8220 wireless phone is now working.The issue was due to the latest TEAMS release by MS.It broke a link between Poly.com and MS.The fix is to UNINSTALL plantronics.hub software

    Go to the following link:
    INSTALL ploy lens software. https://www.poly.com/us/en/support/downloads-apps
    POLY LENS DESKTOP APP FOR WINDOWS/MACMake the most of your meetings with Poly Lens Desktop app. A single app for customizing and maintaining your compatible personal devices with built-in wellness and support at your fingertips.

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