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Until 3 or 4 weeks ago, I was able to use and integrate my Plantronics Savi W8220-M headset with MS Teams. Now, the mute/unmute function on the headset will work but the status on the screen shows it Unmuted. Conversely, if the on-screen status is Muted, the mute/unmute button on my headset does not work. In addition, the headset's Call Control button, used to leave or connect to meetings, no longer works. I purchased this headset because it was compatible with Skype and Teams... but now it is not. What has changed? How can this be resolved?
Additional features, settings, or issues not covered by specific Microsoft Teams categories
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Having the same issue as well, didn't work, then updates came out and the Savi 7200 worked and hung up and muted all from headset now three four weeks ago it stopped working. Need resolution.
I've run into the same issue. I'd had a Plantronics Savi headset (not sure which model) and between the time Skype was removed from my PC several months ago until last week, the mute button worked as it is supposed to. Now, I end up double-muted and I have to press a button on the base station after I join a Teams meeting (it used to be automatic).
I just tried unplugging the base station, waiting a minute, and then plugging it back in. Now it works again.
I had the same problem. I opened Task Manager, found the background process for Skype, stopped it and the problem went away.
I am having the same issue. I used to be able to use mute/unmute and answer/hang-up from my headset at anytime.
Now I can only use my mute controls if I initiate the mute from my headset. If I mute using the desktop app I can no longer use the unmute on my headset, I have to unmute from the desktop Teams app then I can mute and unmute using the headset again. Call answer and hang-up don't work at all.
Seems to come and go for me.