Mute/Unmute and leave meeting functions on Plantronics Savi W8220-M (Microsoft Certified) no longer sync with Teams

Anonymous
2020-09-15T20:51:57+00:00

Until 3 or 4 weeks ago, I was able to use and integrate my Plantronics Savi W8220-M headset with MS Teams.  Now, the mute/unmute function on the headset will work but the status on the screen shows it Unmuted.  Conversely, if the on-screen status is Muted, the mute/unmute button on my headset does not work.  In addition, the headset's Call Control button, used to leave or connect to meetings, no longer works.  I purchased this headset because it was compatible with Skype and Teams... but now it is not.  What has changed?  How can this be resolved?

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  1. Anonymous
    2021-12-08T09:21:15+00:00

    I have the same issue with the Plantronics 8220 headset. I press mute in Teams, it mutes for a blink and then it unmutes. So I can't mute in Teams meetings. I have changed the mic to my notebook mic and everything works fine in Teams. So the problem only occurs with the Plantronics headset.

    So I tried some other setting, but nothing worked except for one thing... when you close your Plantronics Hub software everything works fine!

    The issue is probably in the last version of the Plantronics Hub software. The version I have currently, that has the mute/unmute issue, is 3.23.0 Build 34198.

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  2. Anonymous
    2020-09-17T12:52:17+00:00

    Dave is not the only person experiencing this problem.  I have had it for a week or so also.  Though I'm using a Plantronics Savi W710, so it's not a specific issue with his specific headset model.  I've had to resort to using the on-screen mute button instead, which does still correctly drive the plantronics headset.

    If I push the headset mute button while all is unmuted, both the plantronics headset base and the teams app toggle the mute status, but then a second or two later the headset base unmutes (but not the teams app).  After that, if I push the headset mute button, both the app and base mute status toggles, and then the headset mute status toggles back.  But sometimes it doesn't.  It seems a little bit random.

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  3. Anonymous
    2021-12-08T20:51:47+00:00

    I have discovered that if you right click the Plantronics icon in the system tray, select "Quit Plantronics Hub" then restart the desktop app, this remedies the issue. However, I'm finding I have to do this with each new Teams call I place - but at least I can control the mute/unmute until the call is over.

    FYI - The notification area (also called the "system tray") is located in the Windows Taskbar, usually at the bottom right corner. It contains miniature icons for easy access to system functions such as antivirus settings, printer, modem, sound volume, battery status, and more.

    Image

    AB

    UPDATE -- just noticed someone else has also discovered this. I guess you can leave the plantronics software closed unless you need it to adjust settings!

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  4. Anonymous
    2021-09-07T01:11:26+00:00

    I have a Savi 8200. When I use it on Teams, I am not able to mute from the headset or screen/app. It mutes and then a second later unmutes.

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  5. Anonymous
    2020-09-24T22:46:23+00:00

    I have reset my headset, paired it again, and checked the Plantronics manual with no change.  I even restarted my computer and changed the USB port to which the Plantronics W8220-M headset base is connected and the same problem persists.  I'm kind of bummed out here, I purchased this (not inexpensive) wireless headset specifically because it worked with Microsoft Teams; and it did... until it didn't : (

    I hope you will fix this.

    Thx,

    David

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