Microsoft Teams - "Open with the desktop app" default setting has disappeared

Hi Sébastien

My name is Daniel. I will be more than happy to assist you.

I'm not sure if this is an intermittent issue or a bug, I also experience the same issue both on the web app or desktop app as you can see in the screenshot below.

I do believe this issue needs to be investigated furthermore by the MS Team engineering team so they can determine the best next steps for this particular issue. I highly suggest you report this issue, If this is a bug normally they will release fixes but as a community advisor, I can't guarantee that for you since I don't work for Microsoft.

Follow these steps: Select Help > select report a problem

Disclaimer:

This is a peer-to-peer support forum. I'm Non-Microsoft Staff, I don't work for Microsoft. Mostly everyone here are users, helping other users.

Kind Regards

Hi,

We are currently using Microsoft Teams for team collaboration and we mainly use Microsoft Office desktop applications to open and edit our Office files. We do not use the integrated Teams editors or the web-based editors.

A couple weeks ago, the "Default behavior" option appeared in our Teams desktop applications and we were able to select "Desktop app" as the default way of opening files when double clicking a file in Teams. This is very handy for us and we recommended to all of our users to switch to this in order to open files.

But a few days ago, we discovered that this option is not available anymore in the choices presented : We now only have the "Teams" and "Browser" options, either from the general "Settings" menu or while right-clicking a file and select "Change default". The desktop app option has completely disappeared from the list. For those like me who configured Teams to open files directly from Office by default, the new default is now the Teams editor.

We tried to delete Microsoft Team's cache on one of our computers, but the option is still missing.

Is there a way to have this option back for our organization ? Is there something we need to configure in the Teams' admin center ?

Regards,

Hi,

We are currently using Microsoft Teams for team collaboration and we mainly use Microsoft Office desktop applications to open and edit our Office files. We do not use the integrated Teams editors or the web-based editors.

A couple weeks ago, the "Default behavior" option appeared in our Teams desktop applications and we were able to select "Desktop app" as the default way of opening files when double clicking a file in Teams. This is very handy for us and we recommended to all of our users to switch to this in order to open files.

But a few days ago, we discovered that this option is not available anymore in the choices presented : We now only have the "Teams" and "Browser" options, either from the general "Settings" menu or while right-clicking a file and select "Change default". The desktop app option has completely disappeared from the list. For those like me who configured Teams to open files directly from Office by default, the new default is now the Teams editor.

We tried to delete Microsoft Team's cache on one of our computers, but the option is still missing.

Is there a way to have this option back for our organization ? Is there something we need to configure in the Teams' admin center ?

Regards,

Hi,

Yes, this seems to be exactly what we experience on our end. We have the same behavior in the desktop app.

Thank you very much for the advice on how to report this to MS ! It is the first time we have to report an issue so we were not aware on how to do this the proper way.

Regards,