Microsoft Teams - "Open with the desktop app" default setting has disappeared

Anonymous
2021-11-05T14:00:48+00:00

Hi,

We are currently using Microsoft Teams for team collaboration and we mainly use Microsoft Office desktop applications to open and edit our Office files. We do not use the integrated Teams editors or the web-based editors.

A couple weeks ago, the "Default behavior" option appeared in our Teams desktop applications and we were able to select "Desktop app" as the default way of opening files when double clicking a file in Teams. This is very handy for us and we recommended to all of our users to switch to this in order to open files.

But a few days ago, we discovered that this option is not available anymore in the choices presented : We now only have the "Teams" and "Browser" options, either from the general "Settings" menu or while right-clicking a file and select "Change default". The desktop app option has completely disappeared from the list. For those like me who configured Teams to open files directly from Office by default, the new default is now the Teams editor.

We tried to delete Microsoft Team's cache on one of our computers, but the option is still missing.

Is there a way to have this option back for our organization ? Is there something we need to configure in the Teams' admin center ?

Regards,

Microsoft Teams | Microsoft Teams for business | Files | Other

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  1. Anonymous
    2023-05-23T15:13:04+00:00

    A global corporation isn't a person. Also there is a clear difference between calling an individual a scumbag, and describing their actions as 'scumbag'.

    Whatever licence I have evidently does not allow me to open a Microsoft document in a Microsoft application, so you tell me what I'm doing wrong?

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  2. Anonymous
    2023-05-23T15:03:54+00:00

    So I require a special licence to be able to open a Word doc in Word? What is wrong with you Microsoft? A real scumbag move.

    No, Stephen, you do not. Real nice calling someone a scumbag without just cause.

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  3. Anonymous
    2023-05-23T14:36:45+00:00

    So I require a special licence to be able to open a Word doc in Word? What is wrong with you Microsoft? A real scumbag move.

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    3 people found this answer helpful.
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  4. Anonymous
    2023-05-17T16:23:34+00:00

    Thank you so much for sharing! This was driving me nuts and your solution worked perfectly :)

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    1 person found this answer helpful.
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  5. Anonymous
    2023-03-16T20:34:18+00:00

    Here we have that problem, it takes 20 seconds to open. Outlook will then also asks to confirm the license again.
    If I reset the registrey key back to O365BusinessRetail then it is resolved.

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