Microsoft Teams - "Open with the desktop app" default setting has disappeared

Anonymous
2021-11-05T14:00:48+00:00

Hi,

We are currently using Microsoft Teams for team collaboration and we mainly use Microsoft Office desktop applications to open and edit our Office files. We do not use the integrated Teams editors or the web-based editors.

A couple weeks ago, the "Default behavior" option appeared in our Teams desktop applications and we were able to select "Desktop app" as the default way of opening files when double clicking a file in Teams. This is very handy for us and we recommended to all of our users to switch to this in order to open files.

But a few days ago, we discovered that this option is not available anymore in the choices presented : We now only have the "Teams" and "Browser" options, either from the general "Settings" menu or while right-clicking a file and select "Change default". The desktop app option has completely disappeared from the list. For those like me who configured Teams to open files directly from Office by default, the new default is now the Teams editor.

We tried to delete Microsoft Team's cache on one of our computers, but the option is still missing.

Is there a way to have this option back for our organization ? Is there something we need to configure in the Teams' admin center ?

Regards,

Microsoft Teams | Microsoft Teams for business | Files | Other

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  1. Anonymous
    2022-05-02T12:02:40+00:00

    This is a Major problem for me aswell.

    I even educated a customer in the Teamsenvrionment we had worked on for months based on this feature.

    But a few days after the education the feature disappeared... No one likes Teams at that company by now :(

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  2. Anonymous
    2022-04-29T12:31:04+00:00

    Microsoft has given everyone a taste of a feature and let everyone get used to using it.

    Then they decide to take it away from everyone and tell everyone that if you want to keep using it, you now have to pay more than double the price for your subscriptions.

    100 users using Premium license at $22 = 2200 month

    100 users using E5 at $57 = 5700 month

    How is this cost effective for anyone to upgrade in order to keep using a feature that Microsoft originally gave to customers.

    this is the worst rug pull and scam ever by Microsoft.

    how can you expect users to pay such high upgrade costs.

    Premium license comes with Intune.

    switching to E3 takes away the Intune but lets you open files in App instead of browser which has limited features.

    This is horrible.

    The only license that does not remove features from a Premium license is the E5 and that is more than double.

    So if someone is using a Premium license, the only option they have is to go from paying $22 per user (Premium License) to paying $57 per user (E5 License) just to be able to use the open in App feature in Microsoft Teams. That is horrible.

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  3. Anonymous
    2022-04-22T19:36:07+00:00

    I second this too, MS please rethink your approach. For months on end I've continued to be frustrated by the lack of this feature. I was jarred into realizing this issue the moment I moved from a prior Fortune 50 company who had E3 licenses to a small firm who doesn't.

    And I'll also mention here that native links to Teams files/folders also seem very broken (some search results from others also confirm this) with the lower tier license. The Teams links worked fine with the E3 licenses at prior company. Very Sad!

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  4. Anonymous
    2022-04-22T19:23:24+00:00

    This is an upsell, scam and I would like to note my disapproval. I second this, MS please read and rethink! Licensing KB link referenced: Edit an Office file in Teams (microsoft.com)

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  5. Anonymous
    2022-03-30T08:35:13+00:00

    That makes absolutely no sense when the Desktop apps are included in Business Standard and Premium licenses! It sounds like Microsoft are trying to force users onto the online apps which for Word and PowerPoint especially are not even close to being on a par with the desktop versions. All this is doing is frustrating users who understandably want to use the desktop apps.

    If anyone from Microsoft is tracking this thread, please listen and rethink!

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