Microsoft Teams - "Open with the desktop app" default setting has disappeared

Anonymous
2021-11-05T14:00:48+00:00

Hi,

We are currently using Microsoft Teams for team collaboration and we mainly use Microsoft Office desktop applications to open and edit our Office files. We do not use the integrated Teams editors or the web-based editors.

A couple weeks ago, the "Default behavior" option appeared in our Teams desktop applications and we were able to select "Desktop app" as the default way of opening files when double clicking a file in Teams. This is very handy for us and we recommended to all of our users to switch to this in order to open files.

But a few days ago, we discovered that this option is not available anymore in the choices presented : We now only have the "Teams" and "Browser" options, either from the general "Settings" menu or while right-clicking a file and select "Change default". The desktop app option has completely disappeared from the list. For those like me who configured Teams to open files directly from Office by default, the new default is now the Teams editor.

We tried to delete Microsoft Team's cache on one of our computers, but the option is still missing.

Is there a way to have this option back for our organization ? Is there something we need to configure in the Teams' admin center ?

Regards,

Microsoft Teams | Microsoft Teams for business | Files | Other

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  1. Anonymous
    2024-07-25T14:44:28+00:00

    can someone please breakdown for me how you do this part?

    • Change the registry value "HKLM:\Software\Microsoft\Office\ClickToRun\Configuration\ProductReleaseIds" to "O365ProPlusRetail

    thanks!

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  3. Anonymous
    2023-12-02T13:59:29+00:00

    I have exactly the same issue.

    Using Teams version: 23285.3607.2525.937

    Any fixes on this?

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  4. Anonymous
    2023-11-09T12:53:35+00:00

    There is a simple way to directly open Teams files in the desktop apps. When you synchronize the files (https://support.microsoft.com/en-us/office/sync-sharepoint-and-teams-files-with-your-computer-6de9ede8-5b6e-4503-80b2-6190f3354a88), you can access files through the OneDrive File Explorer.

    This way the file also shows as a separate button on the taskbar instead of grouped under the Teams one.

    Furthermore I find it helps to eliminate account errors, when using mutiple work accounts on one computer.

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  5. Anonymous
    2023-11-06T09:25:37+00:00

    Our organisation has an E3 license. In the old Teams we still have this option. In the new version when we want to use the setting to change the default behaviour to opening files in the desktop app we get a message that it is not yet supported in the new Teams version.

    Sorry, just noticed that this thread is two years old. :-)

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