Microsoft Teams - "Open with the desktop app" default setting has disappeared

Anonymous
2021-11-05T14:00:48+00:00

Hi,

We are currently using Microsoft Teams for team collaboration and we mainly use Microsoft Office desktop applications to open and edit our Office files. We do not use the integrated Teams editors or the web-based editors.

A couple weeks ago, the "Default behavior" option appeared in our Teams desktop applications and we were able to select "Desktop app" as the default way of opening files when double clicking a file in Teams. This is very handy for us and we recommended to all of our users to switch to this in order to open files.

But a few days ago, we discovered that this option is not available anymore in the choices presented : We now only have the "Teams" and "Browser" options, either from the general "Settings" menu or while right-clicking a file and select "Change default". The desktop app option has completely disappeared from the list. For those like me who configured Teams to open files directly from Office by default, the new default is now the Teams editor.

We tried to delete Microsoft Team's cache on one of our computers, but the option is still missing.

Is there a way to have this option back for our organization ? Is there something we need to configure in the Teams' admin center ?

Regards,

Microsoft Teams | Microsoft Teams for business | Files | Other

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  1. Anonymous
    2023-01-09T22:09:09+00:00

    I placed a support call to MS and doing a repair to Office Apps installed on new laptop with Windows 11 seemed to resolve it for me.

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  2. Anonymous
    2023-01-09T21:34:34+00:00

    Is this really still happening? I had this option on Windows 10 yesterday, then I install windows 11 and it is gone. What's going on?

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  3. Anonymous
    2022-10-06T16:16:41+00:00

    Hi there,

    we have the same issue, that's a problem, it doesn't help to have the users using MS Teams, actually I would say it discourages to use MS Teams in an effective way, MS Teams or Browser editor doesn't allow to leverage all functionalities available in the app version.

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  4. Anonymous
    2022-10-04T15:59:51+00:00

    I was told by our system administrator that the option to set the default to 'open with app' is available for certain O365 license levels, E3 or E5. Here is an article I found about that.

    https://support.microsoft.com/en-us/office/edit-an-office-file-in-teams-257a5e88-205a-4fb5-bbf1-c78c3e64de86#desktoporwebapp

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  5. Anonymous
    2022-10-04T15:48:22+00:00

    I have a similar issue. I've changed many times the predefined app to use the DESKTOP application for opening attachments. Teams seems to keep this default for a very short time (one day?), then the "predefined" app resets to "TEAMS".

    Any clue on how to keep MY choice for the predefined app?
    Thanks in advance

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