Teams: Starts and shows Continue button that does nothing

Anonymous
2021-02-02T16:29:40+00:00

Hi,

I just installed the Microsoft Teams desktop app. When I start it, it says "Welcome to Teams!", offers me a pulldown choice of "Personal", and a button "Continue". Clicking Continue does nothing. What do I do to start using Teams?

Thanks

Microsoft Teams | Microsoft Teams Free | Other

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Anonymous
2021-02-02T17:03:21+00:00

Hi Iola,

I'm Nik, an independent advisor here to assist you with this.

To give you the background that MS Team free comes in two variants.

  1. MS, Team free personal account(accessible from mobile/web app https://teams.live.com). You don't need to sign for this as it comes with all Microsoft account

It looks like you got the MS teams personal on the Desktop app early to release on your device, but it has not yet worked completely.

I'd suggest waiting for Microsft announcement on MS Teams personal life launch that schedule to release soon this month.

For more, see https://www.microsoft.com/en-us/microsoft-365/r...

Regards

Nik

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  1. Anonymous
    2022-10-17T09:12:36+00:00

    Nik, the link in the answer has been removed. Perhaps to add this to the answer on the first page when launching (free) Teams after an update. The "freeze" on the Continue button can happen if the incorrect account/organization "Personal" or "None" is selected. In this case, selecting "Personal" got the error. Selecting "None" gets in to the channels.

    One for the MS Teams suggestion box? - the error looks like the software is failing, when it is finding no data to load, so we anticipate a popup saying something like "no data here, try another account". Else it's trying to ascertain from logs what's wrong, when, in fact there's nothing wrong at all.

    Thanks.

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  2. Anonymous
    2022-10-13T21:49:03+00:00

    I have used Teams on my personal laptop for years, using my work account. But now I no longer have that account, so chose 'Personal' account. The Teams developers that actually deployed this software with a button that does nothing SHOULD BE FIRED!!!

    This issue was described by Microsoft over a year and half ago and it was said should be fixed in next release. Well...there have been MANY releases, and still not fixed????!!!!

    I paid for an Office Professional account. I paid (dearly) for a Windows 10 license. So, Microsoft, why am I not able to use an app that I paid for? Seems fraudulent.

    If I'm missing something, someone at Microsoft please tell me how to make Teams work using a Personal account.

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  3. Anonymous
    2022-10-10T14:10:52+00:00

    Hi Nik, I am facing same issue still.

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  4. Anonymous
    2022-09-16T17:51:50+00:00

    September 16, 2022 and it still does not work.

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    5 people found this answer helpful.
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