Blur Background option suddenly missing

Anonymous
2020-03-30T18:14:12+00:00

Last week I had an option to blur my background while in meetings in Microsoft Teams.  I was just in a meeting today where that was no longer an option even though other people did have blurred background in the meeting.  I have version 1.3.00.3564 (64-bit) and it says it was last updated on 3/5/20, so it does not seem to have been updated since it was working correctly.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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Anonymous
2020-04-15T17:28:21+00:00

Hi Corey Doty,

As per the Docs article below, the background blur feature requires a CPU with AVX2 support: 

https://docs.microsoft.com/en-us/microsoftteams/hardware-requirements-for-the-teams-app

Engineering has confirmed that a crashing bug was identified recently on machines without AVX2 which is why the feature was available previously for you and is no longer showing up. The bug has now been fixed and will be rolling out in an update soon. Once that fix reaches your machine, the background blur option should appear again.

Thanks,

Omar

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  1. Anonymous
    2021-01-28T10:02:43+00:00

    Hi Dnpotter,

    Thanks fo the great effort and sharing above.  I too am facing the same problem and unfortunately your suggestion above still did not work on my late 2012 iMac running on macOS Mojave 10.14.16. Does anyone have better luck lately?

    Thanks.

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  2. Anonymous
    2021-01-28T14:38:49+00:00

    My mid 2011 iMac didn't show any differences when I tried the disable GPU option as well.

    Since my original post back on 1/22/2021, the background options have returned and disappeared without a common reason why.

    Teams is always running and I haven't rebooted since last Friday.

    @Microsoft, when can we expect this rollout to remedy the issue?

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  3. Anonymous
    2021-01-29T00:40:45+00:00

    Hi Omar - I am having a weird occurrence on my Mac where one day the blurred background effect is working fine and background effects are available in the menu and the next they are nowhere to be seen.  

    This happens throughout Teams - standard calls (in or out), meetings, live events there is no special circumstance - it appears entirely random.

    This phenomenon has been occurring over a period of a couple of weeks. Has this issue been recorded by anyone else?  Do yo happen to know of any potential solution?

    Thanks for your help

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  4. Anonymous
    2021-02-05T10:01:54+00:00

    what does this mean for a normal person?

    Hi Corey Doty,

    As per the Docs article below, the background blur feature requires a CPU with AVX2 support: 

    https://docs.microsoft.com/en-us/microsoftteams/hardware-requirements-for-the-teams-app

    Engineering has confirmed that a crashing bug was identified recently on machines without AVX2 which is why the feature was available previously for you and is no longer showing up. The bug has now been fixed and will be rolling out in an update soon. Once that fix reaches your machine, the background blur option should appear again.

    Thanks,

    Omar

    whta

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