Teams App Not working on Android Devices

Anonymous
2019-01-23T19:13:28+00:00

So recently our organization decided to use Microsoft Teams for our communication. And It is working fine on Web and iPhone But no one is able to login on Android Device. Whenever we try to login on Android Device using Team App, we get this error.

There was a problem with the network. Try signing in again

I have logged in using same credentials on iOS and Web and It worked but same credentials are not working on Android.

Please guide me, how to fix this issue as it is very urgent for us.

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

150 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2019-03-15T15:18:50+00:00

    Factory wipe is the only thing that worked for me. Clearing app data, uninstall and reinstall, clearing cache partition, none of that works. The app is picking something up on the device that even Microsoft doesn't know what it is. Some old cached certificate maybe, who knows.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2019-05-01T02:46:59+00:00

    A factory-reset of my device is simply not an acceptable solution for this issue =^(  This an epic fail, Microsoft.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  3. Anonymous
    2019-07-04T00:37:36+00:00

    Hi Bryan,

    I have the exact same issue, can you provide assistance getting this sorted for me?

    Thanks,

    Joel

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-07-04T07:13:21+00:00

    I found the issue. Its the Authenticator app. Uninstall it.

    Was this answer helpful?

    40+ people found this answer helpful.
    0 comments
  5. Anonymous
    2019-07-22T14:34:39+00:00

    I had the same issue and found that using the Private DNS setting (DNS/TLS) that I set in my Android phone (Android Pie) broke the communication the Teams app had with the internet. As soon as I turned it off, it started working again. 

    Microsoft, if you can get Team compatible with Private DNS, I would really appreciate it.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments