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So recently our organization decided to use Microsoft Teams for our communication. And It is working fine on Web and iPhone But no one is able to login on Android Device. Whenever we try to login on Android Device using Team App, we get this error.
There was a problem with the network. Try signing in again
I have logged in using same credentials on iOS and Web and It worked but same credentials are not working on Android.
Please guide me, how to fix this issue as it is very urgent for us.
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi ShabirJan,
Sorry for the convenience, I have consulted the related engineer for multiple times, as this issue is specific, our engineer is still working on analyzing the log, I will get back to you once there is any progress. Your time and understanding will be highly appreciated.
Regards,
Bryan
Hi Bryan,
Thanks for your prompt response I really appreciate this. Actually as I mentioned earlier we have to take decision whether we should be using Teams as sole communication tool and it totally depends on its working on Android Devices. So It will be super awesome If we can get some final response/solution ASAP.
Regards,
ShabirJan
Hi ShabirJan,
Sorry for the convenience, the logs still missing some important information we need to collect, given this situation, please go to your Teams for Android > sign in your Office 365 account and reproduce this issue > back to the sign in interface > Get help with signing in > Report an issue > send the email with logs.txt to your other email address, then save the log file in your OneDrive, then please share the OneDrive linkwith us in Private Message so that we can help you further. I definitely understand how you feel when meeting such issue. we appreciated your understanding.
Regards,
Bryan
Hi Bryan
I have shared logs with you, Do you have update for me.
Hi ShabirJan,
Sorry for delay my response since I was OOF in the past few days. I have shared the latest logs file you provided in PM to related engineer team, they may need some time to work on this issue. please be patience, We kindly appreciate for your understanding.
Regards,
Bryan