This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
So recently our organization decided to use Microsoft Teams for our communication. And It is working fine on Web and iPhone But no one is able to login on Android Device. Whenever we try to login on Android Device using Team App, we get this error.
There was a problem with the network. Try signing in again
I have logged in using same credentials on iOS and Web and It worked but same credentials are not working on Android.
Please guide me, how to fix this issue as it is very urgent for us.
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
In web after logging in, web or desktop app says that my email domain has no organisation and select below organisations. this is because my organisation doesnot have teams with our email domain, but am a part of other organisation with some other email domain. Maybe android version is failing at above mentioned step.
Hello ShabirJan,
To better know about your situation, you may try the following steps for troubleshooting:
- Try to use a different network connection to check if issue exists.
- Try to clear device default browser caches (please be kindly noted that this method will removed all related history records and caches).
- Completely exit all Office 365 related applications on device and only start Teams app to test this issue. Temporarily exit any mobile device manager or antivirus.
Meanwhile, if you’ve tried above methods and issue still exists, may I confirm the following information from you?
- Whether your account is pure Office 365 online? If so, you may try to use the default domain (@contoso.onmicrosoft.com) to see if you can login in Teams.
- Please confirm whether other user in same organization have the same issue.
- Issue happened after you entered username and password? When error message prompts, is there any error code next to it?
- Try to check updates for Teams, if there’s no available updates, could you please share the current full version number of it with us?
Best Regards,
Anna
Hi Anna, In web after logging in, web or desktop app says that my email domain has no organisation and select below organisations. this is because my organisation doesnot have teams with our email domain, but am a part of other organisation with some other email domain. Maybe android version is failing at above mentioned step.
For anyone else this issue was the same for me, uninstalled everything reinstalled etc. What fixed it for me? I accidently logged in with an account with no mailbox. It logged in then kicked me out. I logged in with my good account and wa la. Teams works. Hope this helps.
I want to fix a problem to download microsoft teams
My team didn't log in me