Teams App Not working on Android Devices

Anonymous
2019-01-23T19:13:28+00:00

So recently our organization decided to use Microsoft Teams for our communication. And It is working fine on Web and iPhone But no one is able to login on Android Device. Whenever we try to login on Android Device using Team App, we get this error.

There was a problem with the network. Try signing in again

I have logged in using same credentials on iOS and Web and It worked but same credentials are not working on Android.

Please guide me, how to fix this issue as it is very urgent for us.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2019-08-31T07:43:56+00:00

    I have the same problem, this seems to be very wide spread, can Microsoft please share the solution.  Factory restore is not a solution, this was working and suddenly stopped.

    We use MFA as well, but it seems to be random which phones and OS are affected.

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  2. Anonymous
    2019-07-31T05:23:46+00:00

    I'm having the exact same issue for my account. Only this account is affected but others are not (tried some test accounts). 

    We are also on the brinks of rolling out Teams for the entire organisation but bugs like these make it hard to like the tool.

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  3. Anonymous
    2019-03-15T15:18:50+00:00

    Factory wipe is the only thing that worked for me. Clearing app data, uninstall and reinstall, clearing cache partition, none of that works. The app is picking something up on the device that even Microsoft doesn't know what it is. Some old cached certificate maybe, who knows.

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  4. Anonymous
    2019-02-20T08:22:52+00:00

    Hi ShabirJan,

    Based on our investigation result from the logs, it looks like a modern authentication issue in Teams for android, since this issue is specific, I will send you the update information in Private Message, please check my update there.

    Regards,

    Bryan

    Hi Bryan,

    is this issue done? I got this too so could you please help me out?

    Thanks and regards!

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  5. Anonymous
    2019-02-15T12:52:56+00:00

    Hi ShabirJan,

    Based on our investigation result from the logs, it looks like a modern authentication issue in Teams for android, since this issue is specific, I will send you the update information in Private Message, please check my update there.

    Regards,

    Bryan

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