Teams App Not working on Android Devices

Anonymous
2019-01-23T19:13:28+00:00

So recently our organization decided to use Microsoft Teams for our communication. And It is working fine on Web and iPhone But no one is able to login on Android Device. Whenever we try to login on Android Device using Team App, we get this error.

There was a problem with the network. Try signing in again

I have logged in using same credentials on iOS and Web and It worked but same credentials are not working on Android.

Please guide me, how to fix this issue as it is very urgent for us.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-02-03T17:31:13+00:00

    My teams mobile app also not working on my android phone. I did cache clear on this app, but cant sign in.

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  2. Anonymous
    2020-12-29T11:16:03+00:00

    Goto Mobile Settings -> Click on Accounts -> remove Work Account -> Close Setting and open MS Teams App -> Enter Credentials -> Done.

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  3. Anonymous
    2020-11-05T15:05:31+00:00

    Hello ShabirJan,

    To better know about your situation, you may try the following steps for troubleshooting:

    1. Try to use a different network connection to check if issue exists.
    2. Try to clear device default browser caches (please be kindly noted that this method will removed all related history records and caches).
    3. Completely exit all Office 365 related applications on device and only start Teams app to test this issue. Temporarily exit any mobile device manager or antivirus.

    Meanwhile, if you’ve tried above methods and issue still exists, may I confirm the following information from you?

    1. Whether your account is pure Office 365 online? If so, you may try to use the default domain (@contoso.onmicrosoft.com) to see if you can login in Teams.
    2. Please confirm whether other user in same organization have the same issue.
    3. Issue happened after you entered username and password? When error message prompts, is there any error code next to it?
    4. Try to check updates for Teams, if there’s no available updates, could you please share the current full version number of it with us?

    Best Regards,

    Anna

    Hi Anna, In web after logging in, web or desktop app says that my email domain has no organisation and select below organisations. this is because my organisation doesnot have teams with our email domain, but am a part of other organisation with some other email domain. Maybe android version is failing at above mentioned step.

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  4. Anonymous
    2020-10-16T13:32:59+00:00

    Teams App Not working on Android Devices

    So recently our organization decided to use Microsoft Teams for our communication. And It is working fine on Web and iPhone But no one is able to login on Android Device. Whenever we try to login on Android Device using Team App, we get this error.

    There was a problem with the network. Try signing in again

    I have logged in using same credentials on iOS and Web and It worked but same credentials are not working on Android.

    Please guide me, how to fix this issue as it is very urgent for us.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2020-09-29T07:40:40+00:00

    This is happening only in Android 9.0 after upgrading. IOS don't have this issue. I was able to login from my iPad on the same.

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