Microsoft Teams:- Screen Share problem with Black Screen shown to me instead of White Board being screen shared by teacher.

Anonymous
2020-09-23T05:57:59+00:00

Instead of the appropriate whiteboard being presented by the teacher in an online class, I am greeted by a black screen. This problem only affected me during the entire class, while others are seeing the whiteboard fine. Facing the same problem when I tried to attend the lecture through Microsoft Teams App in my Android phone. No whiteboard, but a black screen.

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Whiteboard

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

14 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-09-25T13:48:41+00:00

    I have the same question. Sometimes the whiteboard works on Teams and other times it's just black. I have not been able to resolve this issue or find any answers.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-09-23T06:20:37+00:00

    I wonder whether this is an application issue or not. So in this case I want you to double-check whether you are experiencing the black screen issue when using MS Teams online.

    Please follow these steps below to isolate the issue:

    1. Please go to your computer then open your chrome or edge browser as recommended browsers to access MS Teams online.
    2. Please go to MS Teams online https://teams.microsoft.com
    3. The try to log in.

    Are you experiencing the black screen issue when you are using MS Teams online from your computer?

    Kind Regards

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-09-23T06:11:22+00:00

    I am facing the same problem in Windows application too. Submitted a feedback report under the same account(ending with @iitkgp.ac.in) at the call end. Tried uninstalling and reinstalling Microsoft Teams in Windows, the problem is NOT solved and the same black screen is being shown.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  4. Anonymous
    2020-09-23T06:00:53+00:00

    Hi

    My name is Daniel. I am an Independent Advisor and consumer of Microsoft products, I will be more than happy to help you.

    Please follow these steps below:
    Log out from your account > uninstall MS Team app > Restart your phone > Please go to Play store for > Reinstall MS Team app

    Kind Regards

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments