This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello,
My in built microphone on my laptop works well with other and is good on the voice recorder but I cannot take part in audio conversations on Teams because others in the conversation cannot hear me. I have tried settings on Teams and on my laptop control panel but haven't been able to fix the problem. Can anyone help?
Thank you in advance.
Additional team and channel-related features and issues within Microsoft Teams for Education
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi guys, I've given up and purchased an external USB mic which I've dedicated to Teams and it works fine. I need Teams for my work and meetings and Microsoft obviously does not have a solution to this problem. So I suggest that you all do the same and get an external UBB mic.
I hope this helps.
I beat you to it (see my earlier post) and agree Microsoft have no answer to this problem and the only solution I have found which works all the time is an external USB mic.
If only Microsoft would be a Big Company and admit it cannot solve and suggest this solution themselves then I would think more highly of them!
Nick
So it isn't a Windows version related issue. It is definitely driver related. I have 2 different Lenovo laptops as examples, one that is working fine and the other that isn't.
The one that is working is running Intel Smart Sound Tech (Intel SST) driver from 3/18/2019 v10.0.18362.1 for the Mic Array and Intel Smart Sound Tech (Intel SST) driver from 8/29/2019 v10.23.0.2903 for the Audio Controller.
The one that isn't working is running Intel Smart Sound Tech (Intel SST) driver from 12/6/2019 v10.0.19041.1 for the Mic Array and Intel Smart Sound Tech (Intel SST) driver from 5/9/2020 v10.25.0.3950 for the Audio Controller.
So at some point between those 2 versions something has cause Teams to record in a tiny voice...
Still running tests.
I have the same proble, brand new Dell Lattitude laptop, and just restore it with no success, I´ll be using a Headset until Microsoft team have enough time to fix this very small problem (sarcasm) it is unbelievable that the mic does not work.
Try running a Teams meeting test in the Settings menu under Devices. Get close to the Mic and talk as loud as you can, if it plays back as a very low voice then what you are experiencing is a Driver issue not a Windows Teams issue. You will need to contact the the hardware provider (Dell, Lenovo, etc...) it would be an issue they need to fix.