Conversation button missing in documents and spreadsheets in Teams

Anonymous
2022-06-30T19:04:52+00:00

Just getting back to work after vacation and noticed the Conversation button in the top right-hand corner is no longer visible when documents and spreadsheets, both existing and new, are opened in Teams. We use the Conversation button to notify and tag the appropriate channel members that the document has been updated and to share information. This button is no longer available/visible to me; however, it's visible to my associate. See the attached screenshots of a document that was created and opened in Teams.

• Screenshot #1 is from my Teams application (MacBook Pro) showing that the Conversation button is missing.

• Screenshot #2 is from my associate's Teams application (MacBook Pro) with the Conversation button circled in red.

Here are the Teams applications version numbers for myself and our associate. I'm confident that this issue is directly related to the latest version of Teams that was updated yesterday; however, Microsoft Chat Support says that's not the case.

Me: You have Microsoft Teams Version 1.5.00.17261. It was last updated on 6/29/22.

Associate: You have Microsoft Teams Version 1.5.00.15861. It was last updated on 6/14/22.

I've also confirmed that a user outside of my organization running Version 1.5.00.17867 is also experiencing this issue as of this week.

Any assistance would be very helpful.

Microsoft Teams | Microsoft Teams for business | Teams and channels | Other

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  1. Anonymous
    2022-07-01T03:38:33+00:00

    Dear ProductDev_Brad,

    Thank you for sharing your experience here. We apologize for the inconvenience the problem caused you. I really appreciate your effort and your precious time doing those.

    From your description, it seems that you cannot see Conversation button when opening Office files in Teams app.

    If so, recently we received several users report about missing the conversation button when opening files in Teams client (Mac/Windows). We do understand it has affected your work and apologize for the inconvenience.

    To help you and the other members have a clear picture of this issue status, here is a summary of this issue. 

    Issue symptom:

    =======================

    This Conversation button is missing in Teams desktop client when opening files in Teams. We test Word/PowerPoint/Excel/OneNote in Teams, they have the same behavior.

    Image

    Image

    Environment:

    =======================

    The latest version of Teams app on Mac and windows.

    Current status:

    ================

    We have tested it on our side with the latest version of Teams client on Mac and windows, and we can reproduce the situation in Teams desktop client.

    At the same time, we also tested the Teams online and we could find the button on web version of Teams, we'd suggest you go to Teams for web to check if you can find this option, if so, on the one hand, you can use Teams for web temporarily.

    On the other hand, for the situation you encountered, we apologize for the inconvenience caused by this behavior. Since we can reproduce the same situation as yours, this issue may need to checked from background. The best way to solve this issue is to report issue to related team. You may contact your Office 365 admin to help raise a ticket, Get support - Microsoft 365 admin | Microsoft Docs for further information and support because the engineers in related team have higher permission and resource than us. 

    This behavior also appears on the latest version on Windows, we setup a main thread about this behavior and we will update the latest information we get in that thread.

    Thanks for your cooperation, have a nice day.

    Sincerely,

    Sean Cai | Microsoft Community Moderator

    ***Note: In the event that you're unable to reply to this thread, please ensure that your Email address is verified in the Community Website by clicking on Your Account Name > "My Profile" > "Edit Profile" > Add your Email Address > tick "Receive email notifications" checkbox > click on "Save".***

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  2. Anonymous
    2022-07-06T20:29:01+00:00

    Following for updates

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  3. Anonymous
    2022-07-08T13:26:18+00:00

    Thank you, Sean.

    I've reached out to the support team through the admin account. This is definitely affecting our workflow tremendously and our fingers are crossed that a solution will be rolled out soon.

    Sincerely,

    Brad

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  4. Anonymous
    2022-07-12T19:21:37+00:00

    Reply to follow for updates.

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  5. Anonymous
    2022-07-13T06:51:27+00:00

    My work Colleagues and I are having the same issue. We rely heavily on being able to tag each other in a conversation in certain documents.

    I hope there is a solution to this soon.

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