Black screen camera on Microsoft Teams desktop app

Anonymous
2020-05-26T15:37:25+00:00

Today I had a meeting where I needed my camera turned on but it wasn't working. I checked the preview of the camera and it shows only black screen.

I've tried anything I could to resolve the problem ( check for privacy settings, update camera drivers, uninstalled and reinstalled the camera device , uninstalled and reinstalled teams, reboot the laptop multiple times ). The camera works on any other app except MT desktop app. It also doesn't let me do the screen share thing.

Any help? I really need it solved so I can be able to take my exams.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-12-15T10:16:30+00:00

    Having this problem on MacBook Pro 16" (2019) as well. 

    I suspect a bug in Teams. Camera works in programs like Zoom but not in the desktop version Teams. But you can open a meeting link, then close the desktop version. On the meeting forwarder page choose the browser version. This might allow a working video call with no problems on outgoing video.

    Alternatively go to https://teams.microsoft.com/ for the browser version, continue from there (video calls are possible in the browser version).

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  2. Anonymous
    2020-12-15T17:55:41+00:00

    I tried the latest drivers for the webcam from the HP site (HP universal webcam driver) and it immediately worked - so at least that fix was easy for me.  They were ProBook G4's and the driver date in device manager they were using while not working was 2017 vs the latest one from 2020 that worked

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  3. Anonymous
    2020-12-16T11:15:06+00:00

    My problem occurred on som older HP Probook 6560b and 6570b laptops running later versions of Windows 10 (Post 1909).

    The laptops already had the latest drivers for Win10 installed (HP Universal Camera) from 2015!

    The way I resolved the problem was to open Device Manager, uninstall the Camera and Driver, then "Search for new devices" this installed a Microsoft driver which resolved the problem.

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  4. Anonymous
    2021-01-12T08:04:19+00:00

    This solution worked for me, thanks a lot!

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  5. Anonymous
    2021-01-13T07:04:01+00:00

    Hey there,

    2021 and me and my team are still struggling with this problem. Camera in DesktopApp is black. Audio is working fine. I followed your steps, reinstalled MS-Teams several times on different users. Watched out for updates. CamDriver should not be a problem, since it´s working in all other applications (WebApp working fine). 

    My System: MacBookPro2018 running Windows10Pro via Boot Camp

    Due to homoffice-situation me and my team really would like to see each other again. WebApp is not a solution.

    Any news on that topic? :-/

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