Black screen camera on Microsoft Teams desktop app

Anonymous
2020-05-26T15:37:25+00:00

Today I had a meeting where I needed my camera turned on but it wasn't working. I checked the preview of the camera and it shows only black screen.

I've tried anything I could to resolve the problem ( check for privacy settings, update camera drivers, uninstalled and reinstalled the camera device , uninstalled and reinstalled teams, reboot the laptop multiple times ). The camera works on any other app except MT desktop app. It also doesn't let me do the screen share thing.

Any help? I really need it solved so I can be able to take my exams.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-04-15T16:08:56+00:00

    im good to

    This solution worked for me.

    Thank you very much!

    hey how are you

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  2. Anonymous
    2021-05-27T14:59:27+00:00

    Hello everyone! This happened to me too and I tried everything from re-installing the system, and I finally figured this out. You have to check for the settings on your desktop/operating system and NOT on Microsoft Teams itself.

    For Mac users:

    > click on the 'Apple symbol' on the top left hand corner

    > select 'System Preferences'

    > select 'Security & Privacy'

    > click on the 'Camera symbol'

    > ensure that the box for 'Microsoft Teams' is selected/ticked

    Viola! After restarting the Microsoft Teams software, your camera should no longer appear as a black screen.

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  3. Anonymous
    2021-05-31T09:47:48+00:00

    Hello everyone! This happened to me too and I tried everything from re-installing the system, and I finally figured this out. You have to check for the settings on your desktop/operating system and NOT on Microsoft Teams itself.

    For Mac users:

    > click on the 'Apple symbol' on the top left hand corner

    > select 'System Preferences'

    > select 'Security & Privacy'

    > click on the 'Camera symbol'

    > ensure that the box for 'Microsoft Teams' is selected/ticked

    Viola! After restarting the Microsoft Teams software, your camera should no longer appear as a black screen.

    This workaround only works temporarily...

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  4. Anonymous
    2021-07-29T15:26:39+00:00

    I had the same black screen problems on my Lenovo laptop when using Teams desktop app. Web version of Teams did not have this problem. I found a newer version of camera driver on Levono website. Upgrading the camera driver appears resolved the issue.

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    2 people found this answer helpful.
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  5. Anonymous
    2021-08-23T02:11:52+00:00

    I have been researching this issue for 2 days to no avail but your suggestion has worked thank you :)

    Only thing I would add that was different for me was after the driver installed, it showed in Device Manager under camera. I then opened Teams and had black camera again, switched back to device manager and it had changed back to imaging device. Then I did the step of driver roll back which fixed the issue.

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