Black screen camera on Microsoft Teams desktop app

Anonymous
2020-05-26T15:37:25+00:00

Today I had a meeting where I needed my camera turned on but it wasn't working. I checked the preview of the camera and it shows only black screen.

I've tried anything I could to resolve the problem ( check for privacy settings, update camera drivers, uninstalled and reinstalled the camera device , uninstalled and reinstalled teams, reboot the laptop multiple times ). The camera works on any other app except MT desktop app. It also doesn't let me do the screen share thing.

Any help? I really need it solved so I can be able to take my exams.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-12-11T10:56:07+00:00

    What i did was the following to fix it and it may be a bit weird. Mind you this is on a HP laptop 

    1.  Go to Device Manager and look under the Category "Imaging devices"

    2.  Right Click the camera and click Uninstall Device and make sure "Delete the driver software for this Device" is checked on.

    1. Go to the suppliers website to download the newest driver and install it. Do a reboot.
    2. When you are back in Windows go back to the Device Manager, you will see it is still under "Imaging devices" 
    3. Right click the device again and go to "Properties" and do a Driver Roll Back, as soon as you do the roll back you will see it shoot to the "Camera" category. 

    I hope this helps for any of you.

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  2. Anonymous
    2020-12-11T09:16:36+00:00

    Dear Simon,

    When you say nuke the profile - what do you mean?

    Do I run the risk of losing my classroom teams of which I am owner please?

    Thanks - my issue is exactly as described - the hassle is only with the desktop app with both my work account and my school account. On the web app and on the mobile app it works fine.

    Looking forward to your reply!

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  3. Anonymous
    2020-12-10T17:03:14+00:00

    I have the same problem, tried all these options and still a black screen.  I am using a MacBook Pro 16 (2019) with the built-in FaceTime HD camera.

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  5. Anonymous
    2020-12-09T17:49:28+00:00

    I'm having exactly the same since last week.

    Worked for 1,5 year perfectly fine. Now a black screen.

    In teams only.

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