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Today I had a meeting where I needed my camera turned on but it wasn't working. I checked the preview of the camera and it shows only black screen.
I've tried anything I could to resolve the problem ( check for privacy settings, update camera drivers, uninstalled and reinstalled the camera device , uninstalled and reinstalled teams, reboot the laptop multiple times ). The camera works on any other app except MT desktop app. It also doesn't let me do the screen share thing.
Any help? I really need it solved so I can be able to take my exams.
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have the same problem, tried all these options and still a black screen. I am using a MacBook Pro 16 (2019) with the built-in FaceTime HD camera.
I don't know if it's me, but it looks like you're experiencing this issue:
I too have this problem and went through all the troubleshooting steps :
-Camera works in other apps (Zoom, Windows Camera App)
-Uninstalled the camera drivers, rebooted and reinstalled the drivers: it fixed the issue the first time it happened (last week), but the issue came back a few days later
-Installed all available Windows Update (I'm using 1903)
-Uninstalled Teams, rebooted and reinstalled
The issue seems to be affecting Insider Preview users, but I'm using 1903 on that particular computer
Thanks for your help
Does it work in Web?
What I noticed today for at least second time: (this was the second time i got the picture back after trying for a while this year. I had this issue already in December if I remember correctly)
All the morning the Camera worked perfectly. No Problems.
But after I used Google Meet for a one meeting via Chrome browser, the camera started showing only black picture in Teams desktop app.
(all the other apps and chrome worked still ok)
Closing and restarting Teams app didn't help.
Logging out from teams, restarting the app and logging back in to Teams didn't help.
I think that last time when I had this, booting helped to make the camera work a gain but today event that didn't help.
What I needed to do was boot to OsX, use the Teams on that side and checked that camera works on that side.
(checked via teams app settings and had short adhoc video meeting with my self)
Then boot back to WIn10.
And then the camera started working again...
Teams win10 app: 1.3.00.28779 (64-bit). updated on 11.1.2021.
Win10 2004 , 120.2212.551.0
MacBook Pro 16inch retina With Radeon Pro 5500M
I have the same issue. I was using Background effects, and it suddenly stopped working early in one call/meeting.
After that, I just get a black screen. No error messages, it is just black even if I only activate the camera. Worked fine for months before.
The camera works fine in all other apps, like slack and zoom.
I have tried inactivating the camera and reactivate, and I have tried all disabling and enabling in security settings.
No luck. Clearly related to Teams, not the camera it self.