Mouse of presenter slow/unusable/flickering when sharing screen in Microsoft Teams. Unusable when giving control. Via Remote desktop

Anonymous
2020-03-26T15:19:57+00:00

Hi,

We experience the following:

  1. Person "Alice" starts a Teams-Screensharing with "Bob" via the Chat->Screensharing
  2. The mouse of "Alice" is now reacting slow and less usable. It is shaking / flickering. When Alice moves the mouse, the cursor lags behind or shakes.
  3. When "Alice" gives "Bob" control, Alice cannot move her own Mouse-pointer anymore. Bob, who has control, can move the mouse and work on Alice' desktop. Alice cannot move her mouse, so she can't revoke screensharing and also not take away control from Bob. Only if Bob gives up control, Alice can use her desktop again.

When the presenter tries to move her mouse pointer, it is shaking, flickering, slow, dragging. When in addition "giving control" to someone, the mouse is unusable and the remote controller has all control, whereas the presenter loses all mouse control.

(adding synonyms here for people who also search for this problem)

Circumstances under which this happens:

  • Microsoft Teams runs on two PCs "PC-A" and "PC-B" in the same local company network. The PCs are close to each other, no network latency. PC-A (Alice) shares the desktop with PC-B (Bob).
  • Alice sits physically in front of an Acer Laptop and uses VPN, a home internet connection, and Microsoft Remote-Desktop (mstsc.exe) to connect to her "PC-A", which is at the company. Between the Acer Laptop and PC-A there is network latency and limited bandwith as her internet at home is consumer-grade.
  • Bob sits physically in front of his "PC-B".
  • Bob could also be logged in via VPN&remote-desktop like Alice if he works from home-office. The problem is the same.
  • All are Windows 10 with recent patch-level.
  • The two screens of her Laptop and PC-A have different resolutions.
  • Teams is a fresh install a week ago.

If Alice and Bob sit physically in front of PC-A and PC-B, the problem does not occur. Then, there are mutliple mouse-pointers shown and screen sharing with Microsoft Teams works fine.

I suspect it is related to remote desktop (mstsc.exe) and the way that the mouse is moved when being remotely connected. Screen resolutions differ, too.

Did anybody experience this, too?

Any idea how to resolve it?

We could start Teams on the Acer Laptop, but that would open other problems.

kind regards

Leo

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-06-04T18:31:40+00:00

    FYI, I tried 4 different mice on a PC and no difference.  Deleted and reloaded drivers, also no difference on the PC.  I had no issues whatsoever on a 10 year old iMac using Microsoft's RD application on the iMAC!!

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  2. Anonymous
    2020-06-05T16:39:33+00:00

    So is this just an issue with remote desktop and doesn't involve teams?

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  3. Anonymous
    2020-06-05T17:05:18+00:00

    This seems to be an issue with Teams + SfB having some sort of a memory leak. Restarting the application fixes the issue 60% of the time. Restarting the computer fixes the issue 95% of the time. The other 5% of the time tends to be related to resource issues with the computer (i.e. trying to run 4 monitors in an onboard Intel graphics chip).

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  4. Anonymous
    2020-06-05T21:13:07+00:00

    Sorry, can't help.  I was addressing the title of this document which ties the problems to using Teams remote session while doing a remote desktop session.

    I don't have any experience with Skype.

    My gut feeling is that this issue has to do with 2 programs trying to figure out where the mouse is and getting out of sync. 

    Hope you find help on your issue.

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