Mouse of presenter slow/unusable/flickering when sharing screen in Microsoft Teams. Unusable when giving control. Via Remote desktop

Anonymous
2020-03-26T15:19:57+00:00

Hi,

We experience the following:

  1. Person "Alice" starts a Teams-Screensharing with "Bob" via the Chat->Screensharing
  2. The mouse of "Alice" is now reacting slow and less usable. It is shaking / flickering. When Alice moves the mouse, the cursor lags behind or shakes.
  3. When "Alice" gives "Bob" control, Alice cannot move her own Mouse-pointer anymore. Bob, who has control, can move the mouse and work on Alice' desktop. Alice cannot move her mouse, so she can't revoke screensharing and also not take away control from Bob. Only if Bob gives up control, Alice can use her desktop again.

When the presenter tries to move her mouse pointer, it is shaking, flickering, slow, dragging. When in addition "giving control" to someone, the mouse is unusable and the remote controller has all control, whereas the presenter loses all mouse control.

(adding synonyms here for people who also search for this problem)

Circumstances under which this happens:

  • Microsoft Teams runs on two PCs "PC-A" and "PC-B" in the same local company network. The PCs are close to each other, no network latency. PC-A (Alice) shares the desktop with PC-B (Bob).
  • Alice sits physically in front of an Acer Laptop and uses VPN, a home internet connection, and Microsoft Remote-Desktop (mstsc.exe) to connect to her "PC-A", which is at the company. Between the Acer Laptop and PC-A there is network latency and limited bandwith as her internet at home is consumer-grade.
  • Bob sits physically in front of his "PC-B".
  • Bob could also be logged in via VPN&remote-desktop like Alice if he works from home-office. The problem is the same.
  • All are Windows 10 with recent patch-level.
  • The two screens of her Laptop and PC-A have different resolutions.
  • Teams is a fresh install a week ago.

If Alice and Bob sit physically in front of PC-A and PC-B, the problem does not occur. Then, there are mutliple mouse-pointers shown and screen sharing with Microsoft Teams works fine.

I suspect it is related to remote desktop (mstsc.exe) and the way that the mouse is moved when being remotely connected. Screen resolutions differ, too.

Did anybody experience this, too?

Any idea how to resolve it?

We could start Teams on the Acer Laptop, but that would open other problems.

kind regards

Leo

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-07-13T11:19:34+00:00

    Hi,

    We were able to solve this issue by running Teams on your local machine and screen sharing from said application. Then opening the Remote Desktop Connection to do your presenting. As opposed to running Teams on the Remote Desktop Connection.

    Hope this works for anyone else!

    Kind Regards

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  2. Anonymous
    2020-06-12T17:36:35+00:00

    This issue just started for me this week and its a major issue. I often have to lead multiple meetings throughout every day and the mouse is next to unusable when sharing my screen. Hoping for a quick resolution from Microsoft, we rely on Teams as it is critical in moving our work along.

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  3. Anonymous
    2020-05-12T14:40:58+00:00

    It does not matter if it is a Teams problem or a Remote Desktop Problem, it is blocking users from switching to Teams and I would think you would care.  It is not functional when we try to use it because my whole team remotes into their work PCs from home and then needs to screen share from the RDP session.  This is a VERY common scenario and the fact that is being ignored and downplayed seems ridiculous...

    Thanks

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  4. Anonymous
    2020-05-11T15:20:44+00:00

    Hi Leo,

    Based on your description, this issue doesn't occur when user doesn't use remote desktop connection. In this scenario, the issue should be related with remote desktop function instead of Teams request control function. Regarding the remote desktop feature, it's out of our knowledge base and support boundary since we focus on Teams services and issues. I'll try to consult our related team to check if they have any experience. But still, for users, it's suggested to control their own PCs to share the screen with each other.

    Regards,

    Marvin

    Hi guys, 

    please try and test the following: 

    Control Panel -> Change mouse settings -> Pointer Options -> Enable "Dislay pointer trails"

    After applying the option on the remote desktop client you should disconnect and connect the remote connection and then try a Teams meeting. 

    Maybe this could help as a workaround. 

    Source: https://support.citrix.com/article/CTX269186

    Microsoft Remote Desktop seems not to be the only affected application. 

    br,

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  5. Anonymous
    2020-04-16T17:19:07+00:00

    Has any movement been made with this?   We are experiencing the same problem with flickering video when screen sharing within Teams.  Remote desktop is not in play.  We have PC-a and PC-b, same LAN.  PC-a shares screen with PC-b, flickering occurs.  This does NOT occur when pc-a shares a specific application "i.e. browser", but when they share the complete desktop.

    Thanks,

    David

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