Can't log in to hotmail/outlook

Question

Can't log in to hotmail/outlook

Cameron Hall 0

After the issues starting on the 10th/11th, I've been unable to log into my hotmail/outlook email account on my browser. Attempts at logging in get me to the loading screen (https://outlook.live.com/mail/0/) as per normal, which then redirects to the Microsoft Office 365 homepage (https://www.microsoft.com/en-us/microsoft-365/outlook/email-and-calendar-software-microsoft-outlook?deeplink=%2fmail%2f0%2f%3fnlp%3d0&sdf=0) no matter how or where I try to log in.

I have tried clearing cache, changing browsers, logging in through the 365 suite, etc. I've tried using the 'log me out everywhere' feature, I'm not logged into Xbox or other similar products that use the account. I know others are having the problem too.

I can log in on my phone, so my actual account has no issues. This is purely a redirect issue on Microsoft's end.

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3 answers

Answer 1

lexi drage 0

Wast of my time

Hornblower409 14,970 Reputation points

2026-09-15T04:29:15.4966667+00:00

@lexi drage said

Wast of my time

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Answer 2

I just fixed mine (was on mac using Chrome Incognito)! To fix yours:
Visit that landing page's site settings (microsoft.com) and change it's permissions so that anything that's set to "Block" is changed to "Allow" instead.

To do this in Chrome, paste this into your chrome browser: chrome://settings/content/siteDetails?site=https%3A%2F%2Fwww.microsoft.com
(or while on any microsoft.com page like that landing page, click the settings symbol to the left of the url in the address bar and then click "site settings".)

I don't know for certain which permission(s) fixed it but I think you may only need to enable or Allow "Pop Ups & Redirects",
but it could have been any one of these permissions that I changed from "Block" to "Allow":

Notifications
Pop Ups & Redirects
Intrusive Ads
Insecure Content
Third Party Sign-in
Window Management

The above may have only helped me login to my hotmail (set up a passcode) in Incognito Chrome browser. Turns out I still had trouble outside of Incognito... so then I went and deleted all of the microsoft site data and was able to login outside of Chrome.

Answer 3

>> This is purely a redirect issue on Microsoft's end.

You are correct. And it's like a plague. Do a search for "Can not logon to outlook.com deeplink=%2fmail%2f0" to see all the people having this problem.

The only solution that seems to work (sometime) is using your browser's Private/Incognito mode.

Or use the New Outlook for Windows App instead of a browser.
https://apps.microsoft.com/detail/9nrx63209r7b?hl=en-US&gl=US