YOUR PIN IS NO LONGER AVAILABLE DUE TO A CHANGE TO THE SECURITY SETTINGS ON YOUR DEVICE.

Reported
Anonymous
2021-12-30T02:44:31+00:00

I am unable to set-up a new PIN as it asks for a security code to be sent on a number I no longer have. I just updated my number on microsoft accounts and it says will take 30 days before it takes effect. Now I can't even log into my laptop. No option for password login or to change to a local account. Someone HELP!!!

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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  1. Anonymous
    2022-11-27T19:52:44+00:00

    That's what I had to do unfortunately, wipe out everything other than that I have tried everything and it didn't work.

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  2. Anonymous
    2022-11-27T17:28:39+00:00

    Hi,

    Thanks for the reply, but if it was as easy as that, I would have solved it then and there. After updating my bios, the security was deemed to have changed and Microsoft TPM2 locked me out. My PIN/PASSWORD was deactivated. In the process the only form of entering anything was removed. In other words I couldn't enter a PIN or a PASSWORD has the box to do so had been removed.

    My only access to my email was through the computer and though I'd sent a code request off, I had no way to access the reply. Which was never sent anyway by Microsoft. If I'd been on a remote island, I would never have been able to receive the email. After 12 hours, during which Microsoft were of absolutely no help, their advice was to wipe clean and do a clean install. That wasn't going to happen.

    Must run now, I will post later how I fixed the issue and without the loss of any data.

    Regards

    John De Carteret

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  5. Anonymous
    2022-11-26T20:26:20+00:00

    There was no way to reset the pin so I reset the whole computer..

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