app buttons missing in windows 11 - epson scan

Anonymous
2021-12-20T12:32:41+00:00

recently upgrade to Win 11 and it generally seems ok.

1 issue though is that the action buttons on epson scan no longer show (preview, scan etc)

if you click on the area they should be they still work and then appear- which is great if you know where all the buttons are!

it worked perfectly fine the 10 min before i did the upgrade then had this issue immediately after.

so far only found the issue on this one app

any thoughts on resolution.

Windows for home | Windows 11 | Display and graphics

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Anonymous
2021-12-27T12:51:45+00:00

Dear All,

if you open Epson Scan, please press only "alt".

src:

https://faq2.epson.jp/web/Detail.aspx?id=52609

Greetings

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  1. Anonymous
    2022-02-06T14:15:34+00:00

    The Japanese patch did the trick. Epson and Microsoft should be all over this. It took me 2 hours to find this solution. Although it may be a Win11 issue, why isn't there something more obvious about it on Epson's site?

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  2. Anonymous
    2022-02-26T18:14:06+00:00

    Same issue with Epson NX 420. Reloading drivers and/or 'alt' does not work.

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  3. Anonymous
    2022-02-26T19:24:48+00:00

    The "Japanese" patch works. Microsoft and Epson should publicize it - better still, include in Win11 updates and Epson updates.

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  4. Anonymous
    2022-02-27T10:51:24+00:00

    Hi. I tried reloading drivers but it did not work.

    I than went to the following website and it worked. It permanently displays "scan" and "preview" buttons.

    https://epson.com/Support/Printers/sh/s1

    • Enter product name. In my case WF-7610
    • Check that operating system is correct - I had to change to Windows 11 (Go)
    • Went to Utilities - Selected Epson Scan Common Updater V1.0.0 +

    11/15/21 | 10.5 MB | ESCU_W11.exe - DOWNLOAD

    Good luck everyone.

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