I updated my computer Acer Nitro 5 to Windows 11 two days ago. I did not realize that the battery was not charging even though the laptop was plunged in. Now my laptop is completely black out/dead and the work I was doing is gone. Who is responsible for this lost? Of cource, companies always has an escape way. Now not sure what to do since I'm far from the place I bought the laptop. Not sure if Microsoft can do anything over the phone. Is Microsoft aware of this major issue and sending any patch update?
Windows 11/Battery dead and not charging
I updated to Windows 11. BIG MISTAKE! Now, My laptop battery is dead and won't charge. I see lots of people had problems with the battery not charging, but my battery is dead and so none of those work for me. Will MS pay for a new battery for me since they broke my laptop? Let ne jbiw uf tgere;s aything else I can do short of spending money I don't have on a new battery.
Reading all the comments from people who had this problem, Microsoft knew this was a problem and should have fixed it before releasing it to the public.
Windows for home | Windows 11 | Windows update
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Anonymous
2022-06-20T18:38:54+00:00 -
Anonymous
2022-06-21T01:24:25+00:00 My Aspire 1 just did the same thing. What the heck? It was a Christmas present from my wife.
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Anonymous
2022-06-21T10:21:50+00:00 when you say the screen is black, does it light up? the charging light comes on..blinks?
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Anonymous
2022-07-04T17:04:22+00:00 I have the same issue, I even purchased a new battery which ended up being a dud, other story. Look I've an Asus ROG Strix laptop. I put the old battery in again. It won't charge past 59% in Windows 11. So if I want to charge it fully I need to do a cold boot entering the BIOS and it will charge to 100%. So for me this appears to be an O/S issue and a serious one.
ALSO
I turned all the lights off in Armoury Crate app, I set the battery to balanced mode and the batter save on to 50%. I wasted like £54.15 on a new dud battery, still working on a refund. But this is clearly an O/S issue. I am also an I.T professional so I can see the battery will charge before the O/S is bootstrapped within the BIOS.
CAN SOMEONE AT MICROSOFT PLEASE LOOK AT THIS I UPDATED ALL THE DRIVERS AND EVERYTHING
I actually want to downsize to Windows 10 but I'm past that time period now for roll back.
Please help us Microsoft this is a very serious issue. And yes I almost forgot. Sometimes when I plug in the a/c power cord it dosent register this in the O/S. Look at this we are jumping through all the correct hoops. PLEASE.
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Anonymous
2022-07-05T06:48:18+00:00 I also facing the same issue. I'm using Dell Inspiron 15 3000 and the battery also not charging. Now the battery is stuck at 56% and not going over 56 even though I plugged in the source power. Please release a fix on this ASAP. This was happening once I received a new update for my laptop on last 2 weeks ago.