Windows 11/Battery dead and not charging

Anonymous
2022-01-01T18:09:19+00:00

I updated to Windows 11. BIG MISTAKE! Now, My laptop battery is dead and won't charge. I see lots of people had problems with the battery not charging, but my battery is dead and so none of those work for me. Will MS pay for a new battery for me since they broke my laptop? Let ne jbiw uf tgere;s aything else I can do short of spending money I don't have on a new battery.

Reading all the comments from people who had this problem, Microsoft knew this was a problem and should have fixed it before releasing it to the public.

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

96 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2022-03-28T18:00:02+00:00

    GX701GXR - ASUS Laptop - Same issue and I just ordered a new battery thinking this was going to help - I need to cancel my new battery but ask now if there has been a solution to this other than rolling back to Windows 10

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2022-04-05T15:38:39+00:00

    Hello,

    since I'm on windows on my dell Latitude E7250 the battery no longer charges and I changed it it does the same thing to me .... windows tells me that it takes a 65Watt charger when I think it was the battery that was dead

    thank you in advance

    Battery report

    COMPUTER NAME ANAFEL
    SYSTEM PRODUCT NAME Dell Inc. Latitude E7250
    BIOS A24 04/10/2020
    OS BUILD 19041.1.amd64fre.vb_release.191206-1406
    PLATFORM ROLE Mobile
    CONNECTED STANDBY Not supported
    REPORT TIME 2022-04-0517:28:42

    Installed batteries Information about each currently installed batteryNo batteries are currently installed Recent usage Power states over the last 3 days

    START TIME STATE SOURCE CAPACITY REMAINING
    2022-04-0218:11:00 Active AC 1 % 318 mWh
    19:57:31 Active Battery 1 % 303 mWh
    19:57:31 Active AC 1 % 303 mWh
    19:57:40 Active Battery 1 % 303 mWh
    19:57:42 Active AC 1 % 296 mWh
    2022-04-0317:25:00 Suspended 1 % 281 mWh
    18:03:58 Active AC 1 % 274 mWh
    19:02:00 Suspended 1 % 274 mWh
    20:06:04 Active AC 1 % 274 mWh
    2022-04-0410:15:00 Suspended 1 % 259 mWh
    12:46:12 Active AC 1 % 451 mWh
    13:46:00 Suspended 1 % 444 mWh
    14:41:39 Active AC 1 % 451 mWh
    16:41:00 Suspended 1 % 451 mWh
    16:52:23 Active AC 1 % 451 mWh
    18:52:00 Suspended 1 % 451 mWh
    19:29:50 Active AC 1 % 451 mWh
    20:26:00 Suspended 1 % 451 mWh
    20:51:26 Active AC 1 % 451 mWh
    22:50:00 Suspended 1 % 451 mWh
    22:58:36 Active AC 1 % 451 mWh
    2022-04-0513:54:08 Suspended 1 % 444 mWh
    14:03:48 Active AC 1 % 444 mWh
    16:29:43 Suspended 1 % 444 mWh
    16:33:44 Active AC 1 % 451 mWh
    17:08:00 Suspended 1 % 451 mWh
    17:12:31 Active AC 1 % 451 mWh
    17:15:25 Battery changed AC - -
    17:15:25 Active AC - -
    17:28:42 Report generated AC - -

    Battery usage Battery drains over the last 3 days

    START TIME STATE DURATION ENERGY DRAINED
    2022-04-0219:57:31 Active 0:00:00 - -
    19:57:40 Active 0:00:02 - 7 mWh

    Usage history History of system usage on AC and battery

    BATTERY DURATION AC DURATION
    PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
    2022-03-22 - 2022-03-29 0:08:31 - 110:20:02 -
    2022-03-29 - - 23:06:33 -
    2022-03-30 0:01:03 - 23:58:30 -
    2022-03-31 0:00:21 - 23:59:10 -
    2022-04-01 - - 23:59:38 -
    2022-04-02 0:00:02 - 14:39:13 -
    2022-04-03 - - 22:16:36 -
    2022-04-04 - - 19:09:35 -

    Battery capacity history Charge capacity history of the system's batteries

    PERIOD FULL CHARGE CAPACITY DESIGN CAPACITY
    2022-03-22 - 2022-03-29 45 136 mWh 45 136 mWh
    2022-03-29 45 140 mWh 45 140 mWh
    2022-03-30 45 140 mWh 45 140 mWh
    2022-03-31 45 140 mWh 45 140 mWh
    2022-04-01 45 140 mWh 45 140 mWh
    2022-04-02 45 140 mWh 45 140 mWh
    2022-04-03 45 140 mWh 45 140 mWh
    2022-04-04 45 140 mWh 45 140 mWh

    Battery life estimates Battery life estimates based on observed drains

    AT FULL CHARGE AT DESIGN CAPACITY
    PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
    2022-03-22 - 2022-03-29 2:26:19 - 2:26:19 -
    2022-03-29 - - - -
    2022-03-30 - - - -
    2022-03-31 - - - -
    2022-04-01 - - - -
    2022-04-02 3:34:57 - 3:34:57 -
    2022-04-03 - - - -
    2022-04-04 - - - -

    Current estimate of battery life based on all observed drains since OS install

    Since OS install - - - -

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2022-04-05T23:34:53+00:00

    I just developed a similar issue over the past week. Initially, when I upgraded (straight away) the power problem was an issue. Then I updated Windows and I was fine. But this week, the computer would charge for a brief period and then shut off. If I unplugged and plugged it in again, the charging would begin again. I did the following:

    • Reset the battery, the equivalent of taking it out, waiting and putting it back in again
    • Updated Windows as much as I could
    • I uninstalled and reinstalled the A/C charging driver
    • I changed the battery settings back to default (as I had just changed them)
    • I closed all windows and saved all my work - I normally let the computer sleep whilst charging and reopen it to recommence work rather than shutting down. I then shut the computer down, allowed it to cool the battery and didn't use it for 2 days

    Finally, I went to acer, installed the BIOS update literally for "Fix AC charge ignore bit. 2. Support Elantec Touchpad SP4WIP3M" . At first, this didn't work, then I shut down and restarted my computer again, and it worked!!

    In order to get it to charge enough, I would shut it down or put it in sleep mode and then let it charge overnight like you did, even though it would stop charging halfway through. Quite honestly, I think Microsoft has done a terrible job of communicating exact requirements for computer drivers for running Windows 11. When I phoned Acer, they basically told me to contact Microsoft or take it to the shop I bought it from, so it's not like they are blameless - the Acer care centre app did not give any updates or advice on this issue. The Acer Community have been somewhat helpful in the initial stages.

    I wonder if Microsoft could explain exactly why the ability of a computer to charge and regulate battery levels is affected by the operating system? Seems dubious to me.

    Hope this was of some use!

    EDIT: this BIOS update came out on the 17th of March so pretty recent

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  4. Anonymous
    2022-04-06T23:44:43+00:00

    Thanks - I’m thinking if the system is connected but not running windows it should charge - I’ll try to boot it into the cmos and just let it sit - maybe then it can charge considering windows is not running- hopefully this will work- either way I will post my results once tried - another option I tried was to put my computer back to factory reset, unfortunately it woul only allow for Windows 11 to reinstall- it is as if windows 11 has deleted my original factory settings…. 🤔

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2022-04-07T11:47:44+00:00

    I have the same issues

    There's no detected battery when I use windows 11 in My Acer laptop

    But my Lenovo laptop still fine

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments