Windows 11/Battery dead and not charging

why my laptop is showing that if i keep to normal switch board also it is showing ac adaptor why it is happening and it is being in 0 % charging only this is after my anti virus expiry and on february 1 my anti virus was expired and on february 8th i done an update in evening when i opened my laptop it was showing me 3% i charged my laptop there was a light after charging point in it was not glowing and charging became 1% it is showing ac adapter but before that also i will keep to that switch borad only what is the solution for this pleaseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee give me any response 😌😌😌😌😌😌😌😌

Hello,

We also have the same issue with a brand new intel laptop. It takes over 12 hours to get 3/4 charged, if it charges at all, and the batter report on no way matches what we have actually done/used the laptop. It makes me want to weep as this was a high level laptop for our son for CAD work and it is seriously limiting his design output.

Has Microsoft advised it is working on this issue? It is enough to make us what to abandon ship to Apple!

Thanks

Cassie

I take it that if you charge it outside of Windows that it charges fully in normal time?

If this still fails then you should move onto the following:

Also, if you start Windows 11 after charging it fully outside of Windows and it gives a problem then try a different OS or try outside of Windows and see how long it lasts.

If it fails during that then you need to invoke warranty to the computer manufacturer. If it came with Windows 11 and fails outside of it then you need to invoke warranty.

If it doesn't fail outside of Windows 11 then its definitely Windows 11 and you may need to try all updates even previews and you may want to talk to the manufacturer if it came with Windows 11 officially.

Also, why not just plug it in and use it that way? The battery doesn't matter at all if you do this.

Its really your choice.

Hello,

It sounds simple doesn’t it? Except for the following reasons:

1. we cannot just run the laptop using a different operating system. It is not easy to fully load a new operating system onto a laptop and would result in many many hours of work.
2. the laptop did come with windows 11 from the manufacturer/supplier and they are working with me on this. They have spent many hours running tests etc (also to great inconvenience). Yes they will replace etc if needed, but if this issue is windows 11 then no new laptop will be better as all are moving now to windows 11.
3. if I wanted a plug in machine, I would have bought a much more powerful desktop machine. We need a laptop for school and they do not allow students to plug in their devices - it needs to last the day. It is a brand new machine and it is not unreasonable to expect that the battery will charge and last.

Please don’t reply to this post unless you have sensible advice as to how to rectify this. Mostly I just want it on record so that Microsoft can see that people have issues and will focus on fixing this problem.

C.

Experiencing the same issue on a Acer Aspire... battery drained but does not charge up anymore after installing Windows 11. It is 100% obvious this is a Windows 11 upgrade issue. After displaying 'Upgrade to Windows 11 is available and its free' ... I am sure it use to say your Computer will run Windows 11 or something similar. The other issue is Acer and other manufactures like HP who have had ample time to come up with driver updates to suit have failed their customers.

Anyway, am within the ten day period and am going to have to roll it back to Windows 10 (I hope that is not the next thing that fails in Windows 11)

1. Battery wont charge and laptop will only run on AC.
2. Bluetooth fails to pair up.
3. Sound volume has halved.

And that's all within the first week haha