Windows 11/Battery dead and not charging

Hi Rebecca,

Your suggestions seem to be related to making battery last longer. I don't see anything here about fixing the problem that the laptop stopped seeing the power adapter, or that it's not charging properly. As I said, since I performed the Windows 11 update, it barely charges and takes 18+ hours to get a partial charge when turned off. (at most, it charged 40% and then drained within an hour.)

I have had the computer off and plugged in for the past 18 hours. It did not charge at all. It has less than 6% battery now, which was where it was when I signed off yesterday.

I tried your suggestions -

1. I selected to update the mother board driver. It said I have the most current driver.
2. I attempted to change to "balanced mode." Since the power saver was on already it wouldn't allow me to change the settings. I also believe I optimized the power settings after I sent you the battery report yesterday.
3. I did not have enough battery power to download the Acer epower management tool, which I don't think would help with the problem anyway, since that would not address the issue of the laptop not seeing the power adapter, and not charging properly. The laptop shut down before it could download.

I am very upset with Microsoft. I cannot be without my laptop, and I have been without it for a week already. Now I will wait another 12-18 hours and see if the battery recovers at all. It will cost me hundreds of dollars to have this fixed, and I a unemployed. I needed this laptop to do my job search and ... This has not been helpful. :-(

I have exactly the same problem with my DELL laptop. I won't charge after the Wondiws 11 upgrade. The only way the solve it, is to shut down my laptop by holding the power button for at least 10 seconds. And then after powering up again, it starts charging again (sometimes I can a blue screen first, and then I have to repeat everything again).

I have exactly the same problem with a Microsoft surface laptop. Never had a problem until I installed windows 11, it then stopped recognizing the charger and won't charge at all via the charger or usb-c. Won't revert back to Windows 10 because it says it's not plugged in even though it is. Tried the battery driver uninstall, tried restarts, nothing works. Killed a perfectly good laptop by updating to Windows 11.

I ended up having to buy a new laptop.

I was referred to the maker (Acer) who does not yet have a driver for my old laptop for Win11. They could not repair the machine. They had me take it to a local shop. He told me that by the time they did the work on restoring the system I would have spent the same amount as to buy a new laptop. So, that's what I did. This was a terrible unplanned expense.

If you're having trouble, I would recommend taking your laptop to a shop and seeing if they can either update your driver (if your computer has an appropriate driver for 11) or reinstall 10.

I have the same problem since I upgraded to Win11. I just finally upated about two days ago after weeks of saying no to the dialog box! I have a Asus Rog Strix 2 gaming and I am afraid of my computer going dead. I've heard of this issue before when the battery won't charge and the system board fails because of burn out. I can't even adjust the power setting as I used to do in windows10. This sucks!