Windows 11/Battery dead and not charging

Anonymous
2022-01-01T18:09:19+00:00

I updated to Windows 11. BIG MISTAKE! Now, My laptop battery is dead and won't charge. I see lots of people had problems with the battery not charging, but my battery is dead and so none of those work for me. Will MS pay for a new battery for me since they broke my laptop? Let ne jbiw uf tgere;s aything else I can do short of spending money I don't have on a new battery.

Reading all the comments from people who had this problem, Microsoft knew this was a problem and should have fixed it before releasing it to the public.

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2022-12-07T16:31:39+00:00

    My battery says it is charged but if I unplug the power cable the computer dies. Happened after I did windows 11 upgrade. I have updated all drivers and systems and even put a new battery in. How do I correct this?

    Jefferson

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  2. Anonymous
    2022-12-13T11:44:02+00:00

    I bought a new battery and it still can't recognize it. Basically there is a serious problem with the Microsoft AC Adapter or Microsoft ACPI-Compliant Control Method Battery Drivers. Simply uninstalling and reinstalling the faulty drivers is not going to help. The code needs to be fixed. How can software create hardware issues? This is definitely to do something with the code.

    I'm dealing with same issue since around Feb/March. Right after the Windows 11 update battery stopped working. Battery report shows up to the exact day of update it was working fine. Windows update broke the charging piece and ASUS makes sure it remains broke.

    Only two things, and both are mutually exclusive.

    To fix the battery issue, BIOS need to be updated from v305 to v306.

    To update BIOS, battery needs to be at minimum 20%. Direct Power supply won't be enough. The keyword 'risky' used to bypass this in EZ Flash v2 it seems. But it doesn't work on EZ Flash v3. When I ask about any way to bypass in v3, ASUS support keeps silent.

    Can somebody please provide a working solution? I can't use the device with fear of power going off anytime. There is no ASUS service location also nearby. They broke it just using software, so I expect a software based solution.

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  3. Anonymous
    2023-01-22T03:32:38+00:00

    power adaptor stopped working after windows 11 update. now relaying on 30w usb charging.

    please help.

    Following is the report.

    Battery report

    COMPUTER NAME DESKTOP-F7H9H1I
    SYSTEM PRODUCT NAME Dell Inc. Vostro 5481
    BIOS 2.18.0 11/11/2022
    OS BUILD 22621.1.amd64fre.ni_release.220506-1250
    PLATFORM ROLE Mobile
    CONNECTED STANDBY Supported
    REPORT TIME 2023-01-2208:59:23

    Installed batteries Information about each currently installed battery

    BATTERY 1
    NAME DELL CYMGM8B
    MANUFACTURER Samsung SDI
    SERIAL NUMBER 20451
    CHEMISTRY LION
    DESIGN CAPACITY 41,998 mWh
    FULL CHARGE CAPACITY 30,529 mWh
    CYCLE COUNT -

    Recent usage Power states over the last 3 days

    START TIME STATE SOURCE CAPACITY REMAINING
    2023-01-2207:53:16 Active AC 91 % 27,702 mWh
    07:56:43 Suspended 92 % 27,953 mWh
    08:01:45 Active AC 93 % 28,409 mWh
    08:08:49 Active Battery 95 % 29,059 mWh
    08:10:13 Active AC 94 % 28,739 mWh
    08:14:00 Active Battery 95 % 29,047 mWh
    08:30:13 Connected standby Battery 83 % 25,319 mWh
    08:31:43 Active Battery 83 % 25,205 mWh
    08:48:48 Suspended 71 % 21,797 mWh
    08:50:00 Active Battery 70 % 21,352 mWh
    08:51:18 Connected standby Battery 68 % 20,873 mWh
    08:53:54 Active Battery 67 % 20,543 mWh
    08:59:23 Report generated Battery 65 % 19,973 mWh

    Battery usage Battery drains over the last 3 days

    START TIME STATE DURATION ENERGY DRAINED
    2023-01-2208:08:49 Active 0:01:23 1 % 320 mWh
    08:14:00 Active 0:16:13 12 % 3,728 mWh
    08:30:13 Connected standby 0:01:29 - 114 mWh
    08:31:43 Active 0:17:04 11 % 3,408 mWh
    08:50:00 Active 0:01:17 2 % 479 mWh
    08:51:18 Connected standby 0:02:36 1 % 330 mWh
    08:53:54 Active 0:05:29 2 % 570 mWh

    Usage history History of system usage on AC and battery

    BATTERY DURATION AC DURATION
    PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
    - - - - -

    Battery capacity history Charge capacity history of the system's batteries

    PERIOD FULL CHARGE CAPACITY DESIGN CAPACITY
    - - -

    Battery life estimates Battery life estimates based on observed drains

    AT FULL CHARGE AT DESIGN CAPACITY
    PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
    - - - - -

    Current estimate of battery life based on all observed drains since OS install

    Since OS install - - - -

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  4. Anonymous
    2023-01-23T12:57:24+00:00

    I replaced the battery and it works just fine now. the old battery even works once pout into another laptop.

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  5. Anonymous
    2023-02-10T19:24:37+00:00

    Hi. Did you resolve the issue as I have the same problem with the same devise but my battery is at 0% and I can't reach the Bios page ?

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