Windows 11/Battery dead and not charging

Anonymous
2022-01-01T18:09:19+00:00

I updated to Windows 11. BIG MISTAKE! Now, My laptop battery is dead and won't charge. I see lots of people had problems with the battery not charging, but my battery is dead and so none of those work for me. Will MS pay for a new battery for me since they broke my laptop? Let ne jbiw uf tgere;s aything else I can do short of spending money I don't have on a new battery.

Reading all the comments from people who had this problem, Microsoft knew this was a problem and should have fixed it before releasing it to the public.

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-11-08T20:59:14+00:00

    Same problem on a Thinkpad lenovo t480. No battery charge after Upgrade to Win 11. Both batteries death.

    Here is my battery report.

    Recent usage Power states over the last 3 days

    START TIME STATE SOURCE CAPACITY REMAINING
    2022-11-06 15:31:45 Active AC 97 % 39.400 mWh
    15:31:45 Suspended 97 % 39.400 mWh
    15:32:20 Active AC 97 % 39.220 mWh
    15:32:20 Active Battery 97 % 39.220 mWh
    15:34:40 Active AC 96 % 38.850 mWh
    15:34:53 Active Battery 96 % 38.850 mWh
    15:34:56 Active AC 96 % 38.850 mWh
    15:34:59 Active Battery 96 % 38.850 mWh
    15:55:27 Suspended 93 % 37.920 mWh
    18:18:26 Active AC 1 % 180 mWh
    18:54:00 Suspended 41 % 8.350 mWh
    18:54:34 Active AC 42 % 8.500 mWh
    20:22:56 Suspended 138 % 27.860 mWh
    20:54:10 Active AC 174 % 34.970 mWh
    21:42:32 Active Battery 188 % 37.890 mWh
    22:53:50 Suspended 162 % 32.700 mWh
    2022-11-07 08:17:43 Active Battery 90 % 18.080 mWh
    08:37:04 Suspended 80 % 16.200 mWh
    11:11:25 Active Battery 76 % 15.290 mWh
    11:17:00 Active AC 73 % 14.780 mWh
    11:47:00 Suspended 91 % 18.300 mWh
    11:48:13 Active AC 75 % 18.440 mWh
    12:01:39 Active Battery 80 % 19.470 mWh
    13:43:48 Active AC 21 % 5.050 mWh
    13:51:24 Suspended 30 % 7.310 mWh
    13:59:40 Active AC 40 % 9.810 mWh
    14:44:09 Suspended 78 % 19.180 mWh
    14:58:29 Active AC 85 % 20.690 mWh
    15:31:19 Suspended 91 % 22.220 mWh
    15:33:58 Active AC 91 % 22.300 mWh
    15:42:00 Suspended 91 % 22.360 mWh
    15:42:46 Active AC 94 % 22.520 mWh
    16:13:25 Active Battery 99 % 23.520 mWh
    16:14:05 Active AC 99 % 23.630 mWh
    17:16:05 Suspended 161 % 38.520 mWh
    17:20:09 Active AC 100 % 38.520 mWh
    17:41:00 Suspended 100 % 38.520 mWh
    17:46:22 Active AC 100 % 38.520 mWh
    18:01:10 Active Battery 100 % 38.520 mWh
    18:10:29 Suspended 96 % 36.840 mWh
    18:20:21 Active Battery 95 % 36.580 mWh
    19:45:00 Suspended 55 % 21.200 mWh
    21:49:23 Active AC 53 % 18.590 mWh
    21:52:46 Suspended 56 % 19.330 mWh
    22:11:00 Active AC 72 % 25.010 mWh
    2022-11-08 21:43:25 Report generated AC 73 % 25.250 mWh

    Battery usage Battery drains over the last 3 days

    START TIME STATE DURATION ENERGY DRAINED
    2022-11-06 15:32:20 Active 0:02:20 1 % 370 mWh
    15:34:53 Active 0:00:03 - -
    15:34:59 Active 0:20:28 2 % 930 mWh
    21:42:32 Active 1:11:17 26 % 5.190 mWh
    2022-11-07 08:17:43 Active 0:19:20 9 % 1.880 mWh
    11:11:25 Active 0:05:35 3 % 510 mWh
    12:01:39 Active 1:42:09 59 % 14.420 mWh
    16:13:25 Active 0:00:40 - -110 mWh
    18:01:10 Active 0:09:19 4 % 1.680 mWh
    18:20:21 Active 1:24:38 40 % 15.380 mWh

    Usage history History of system usage on AC and battery

    BATTERY DURATION AC DURATION
    PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
    2022-06-18 - 2022-09-06 - - 0:03:43 -
    2022-09-06 - 2022-09-13 - - - -
    2022-09-13 - 2022-09-20 - - - -
    2022-09-20 - 2022-09-27 - - - -
    2022-09-27 - 2022-10-04 - - - -
    2022-10-04 - 2022-10-11 - - 0:29:18 -
    2022-10-11 - 2022-10-18 2:46:56 - 0:00:30 -
    2022-10-18 - 2022-10-25 0:13:30 - - -
    2022-10-25 - - - -
    2022-10-26 - - - -
    2022-10-27 - - - -
    2022-10-28 - - - -
    2022-10-29 - - - -
    2022-10-30 - 2022-10-30 - - - -
    2022-10-31 0:04:14 - - -
    2022-11-01 - - - -
    2022-11-02 - - - -
    2022-11-03 - - - -
    2022-11-04 - - - -
    2022-11-05 - - - -
    2022-11-06 1:34:06 - 2:24:16 -
    2022-11-07 3:41:04 - 3:56:53 -

    Battery capacity history Charge capacity history of the system's batteries

    PERIOD FULL CHARGE CAPACITY DESIGN CAPACITY
    2022-06-18 - 2022-09-06 40.556 mWh 47.930 mWh
    2022-09-06 - 2022-09-13 40.660 mWh 48.050 mWh
    2022-09-13 - 2022-09-20 40.660 mWh 48.050 mWh
    2022-09-20 - 2022-09-27 40.660 mWh 48.050 mWh
    2022-09-27 - 2022-10-04 40.660 mWh 48.050 mWh
    2022-10-04 - 2022-10-11 40.646 mWh 48.050 mWh
    2022-10-11 - 2022-10-18 40.570 mWh 48.050 mWh
    2022-10-18 - 2022-10-25 40.570 mWh 48.050 mWh
    2022-10-25 40.570 mWh 48.050 mWh
    2022-10-26 40.570 mWh 48.050 mWh
    2022-10-27 40.570 mWh 48.050 mWh
    2022-10-28 40.570 mWh 48.050 mWh
    2022-10-29 40.570 mWh 48.050 mWh
    2022-10-30 - 2022-10-30 40.570 mWh 48.050 mWh
    2022-10-31 40.570 mWh 48.050 mWh
    2022-11-01 40.570 mWh 48.050 mWh
    2022-11-02 40.570 mWh 48.050 mWh
    2022-11-03 40.570 mWh 48.050 mWh
    2022-11-04 40.570 mWh 48.050 mWh
    2022-11-05 40.570 mWh 48.050 mWh
    2022-11-06 35.725 mWh 48.050 mWh
    2022-11-07 25.137 mWh 48.050 mWh

    Battery life estimates Battery life estimates based on observed drains

    AT FULL CHARGE AT DESIGN CAPACITY
    PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
    2022-06-18 - 2022-09-06 - - - -
    2022-09-06 - 2022-09-13 - - - -
    2022-09-13 - 2022-09-20 - - - -
    2022-09-20 - 2022-09-27 - - - -
    2022-09-27 - 2022-10-04 - - - -
    2022-10-04 - 2022-10-11 - - - -
    2022-10-11 - 2022-10-18 9:53:02 - 11:42:22 -
    2022-10-18 - 2022-10-25 7:44:08 - 9:09:43 -
    2022-10-25 - - - -
    2022-10-26 - - - -
    2022-10-27 - - - -
    2022-10-28 - - - -
    2022-10-29 - - - -
    2022-10-30 - 2022-10-30 - - - -
    2022-10-31 8:40:26 - 10:16:23 -
    2022-11-01 - - - -
    2022-11-02 - - - -
    2022-11-03 - - - -
    2022-11-04 - - - -
    2022-11-05 - - - -
    2022-11-06 8:37:59 - 11:36:41 -
    2022-11-07 2:46:04 - 5:17:27 -

    Current estimate of battery life based on all observed drains since OS install

    Since OS install 5:28:50 - 7:34:10 -

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  2. Anonymous
    2022-11-15T17:44:00+00:00

    I'm having the same issue. My laptop updated overnight without me accepting. When I woke up to start work, my battery went from 100% immediately to 0% and shut off. I've tried restarting, keeping it plugged in for 30+ minutes, and nothing is working. I can't even get the battery to 1% of charge. Just says "Plugged In 0%." I've only had the laptop for ~2 years, it's a Lenovo IdeaPad. Never had issues with the battery EVER before now. I've never left it on the charger for long periods of time, never put it in a humid condition, etc. If this doesn't get fixed, I'm switching to Apple.

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  3. Anonymous
    2022-11-16T14:10:04+00:00

    I bought a new battery (internal Main Battery Pack 11.46V 2095mAh) for 100,39€

    THe system see now 13% charged. I'll se if this is changing during the day. I would really appreciate an answer from Microsoft. I'm a long time Office user and payer, Xbox and so one.

    So please give us an answer.

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  4. Anonymous
    2022-12-06T05:24:49+00:00

    Alright I suck at explaining, but I have an acer laptop too and these are the steps that worked for me. First, I updated bios to the latest version, but it was a bit difficult due to you know my laptop being plugged in, but not charging. So, to be able to update it follow the steps in this video. Before doing that make sure to create a bootable usb with windows 10 or 11. There’s plenty tutorials on that as well. When you update it or in my experience, my computer didn’t recognize my hard drive, so make sure you have the usb in hand ready and continue with the installation or else you will be stuck. Those are all the steps I followed, hope i helped :)

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  5. Anonymous
    2022-12-06T12:32:45+00:00

    I just gave up on all these fixes. I have Alienware M17. I just broke down and bought a new battery. Once installed and charged my problems are now over. Seems that was the only and real fix. I now have plenty of battery life again, just like before win 11. I really doubt Microsoft will pay for your battery, but I’m just happy to put this issue behind me. Good luck.

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