Windows 11/Battery dead and not charging

Anonymous

I updated to Windows 11. BIG MISTAKE! Now, My laptop battery is dead and won't charge. I see lots of people had problems with the battery not charging, but my battery is dead and so none of those work for me. Will MS pay for a new battery for me since they broke my laptop? Let ne jbiw uf tgere;s aything else I can do short of spending money I don't have on a new battery.

Reading all the comments from people who had this problem, Microsoft knew this was a problem and should have fixed it before releasing it to the public.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

2022-01-02T06:00:38+00:00
Hi！

Welcome to Microsoft Community.

I am sorry that caused you trouble.

it is recommended that you go to the battery report and send it to us to help you confirm:

Get the battery report path:
1. Right-click on the "Start" menu, select "Command Prompt (Administrator) (A)";
2. Type: powercfg/batteryreport, and then press Enter (note the space after fg), automatically jumps out of the memory path of the battery report;
3. Locate the battery report in the appropriate path and open it.
Looking forward to your reply!

Best Regards

Rebecca | Microsoft Community Support Specialist
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Anonymous

2022-01-02T14:16:36+00:00

As I indicated, the battery is dead and the laptop no longer powers on with the power cord. Hard to do a screen print with no power!

I am unemployed, and in the middle of a job search. I no longer have access to my resume, and I don’t really have the money to buy a new battery or to have this repaired. This is a major problem for me right now. My laptop is useless.

I will be warning people loudly not to do this so called upgrade.
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Anonymous

2022-01-03T02:40:18+00:00

Hi

I am so upset of your experience.

Your battery is damaged, it should be a hardware repair problem. Is your computer still within the warranty period? If you are within the warranty period, you can contact the manufacturer to return to the factory for repair.

Hope your problem will be solved as soon as possible.

Wish you success in your job search and stay safe!

Best Regards

Rebecca | Microsoft Community Support Specialist
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Anonymous

Rebecca,

This is a KNOWN ISSUE with Windows 11. My Computer battery drained as a result of the upgrade, and it does not recognize the power cord. Now when I turn it on, it usually gives me a "Critical Low Battery" message and shuts down again. I have left it overnight and it partially has charged, but still does not recognize that it's plugged in.

I have seen this same issue posted in other places on the Internet. I followed the suggestions of one site to go to Device Manager and delete the items listed under Battery, then shut down and restart. This has NOT fixed the problem.

THe battery page you asked for is here. Again, it seems from a search of the internet that this is a COMMON PROBLEM with Windows 11 Upgrade. I have also tried to revert to Windows 10, but it won't let me since it doesn't recognize that it's plugged in. I am using a 2 year old Acer Laptop. The battery was fine a week ago.

Battery report

COMPUTER NAME	LAPTOP-H1L1HOQE
SYSTEM PRODUCT NAME	Acer Aspire E5-576
BIOS	V1.49 12/11/2018
OS BUILD	22000.1.amd64fre.co_release.210604-1628
PLATFORM ROLE	Mobile
CONNECTED STANDBY	Not supported
REPORT TIME	2022-01-0409:00:49

Installed batteries Information about each currently installed battery

	BATTERY 1
NAME	AS16B5J
MANUFACTURER	PANASONIC
SERIAL NUMBER	13399
CHEMISTRY	LION
DESIGN CAPACITY	62,160 mWh

FULL CHARGE CAPACITY	50,716 mWh
CYCLE COUNT	-

Recent usage Power states over the last 3 days

START TIME	STATE	SOURCE	CAPACITY REMAINING
2022-01-0310:51:59	Active	Battery	13 %	6,693 mWh
11:12:50	Suspended		8 %	4,262 mWh
11:16:44	Active	Battery	8 %	4,074 mWh
11:28:19	Suspended		5 %	2,786 mWh
11:56:54	Active	AC	6 %	2,897 mWh
11:57:29	Active	Battery	6 %	3,119 mWh
11:57:29	Active	AC	6 %	3,119 mWh
12:12:41	Active	Battery	20 %	10,134 mWh
12:16:02	Active	AC	-	-
12:16:03	Battery changed	AC	-	-
12:16:03	Suspended		-	-
12:20:52	Battery changed	Battery	18 %	8,924 mWh
12:20:52	Active	Battery	18 %	8,924 mWh
12:21:18	Suspended		17 %	8,869 mWh
12:26:00	Active	Battery	16 %	8,147 mWh
12:58:42	Battery changed	Battery	-	-
12:58:42	Active	Battery	-	-
12:58:43	Active	AC	-	-
13:00:09	Suspended		-	-
2022-01-0407:39:47	Battery changed	AC	1 %	533 mWh
07:39:47	Active	AC	1 %	533 mWh
07:40:05	Suspended		1 %	633 mWh
08:32:25	Active	Battery	48 %	24,476 mWh
09:00:49	Report generated	Battery	38 %	19,336 mWh

Battery usage Battery drains over the last 3 days

START TIME	STATE	DURATION	ENERGY DRAINED
2022-01-0310:51:59	Active	0:20:50	5 %	2,431 mWh

11:16:44	Active	0:11:34	3 %	1,288 mWh

11:57:29	Active	0:00:00	-	-

12:12:41	Active	0:03:21	20 %	10,134 mWh

12:20:52	Active	0:00:25	-	55 mWh

12:26:00	Active	0:32:41	16 %	8,147 mWh
12:58:42	Active	0:00:01	-	-

08:32:25	Active	0:28:24	10 %	5,140 mWh

Usage history History of system usage on AC and battery

	BATTERY DURATION
PERIOD	ACTIVE	CONNECTED STANDBY	ACTIVE	CONNECTED STANDBY
2021-12-22	4:04:47	-	4:44:33	-
2021-12-23	2:58:32	-	4:33:22	-
2021-12-24	0:55:41	-	1:28:03	-
2021-12-25	2:03:27	-	2:41:20	-
2021-12-26	3:32:18	-	4:09:33	-
2021-12-27	1:30:29	-	1:12:19	-
2021-12-28	3:14:30	-	2:44:10	-
2021-12-29	-	-	-	-
2021-12-30	2:00:57	-	0:00:39	-
2021-12-31	-	-	-	-
2022-01-01	-	-	-	-
2022-01-02	-	-	-	-
2022-01-03	0:50:59	-	0:01:01	-

Battery capacity history Charge capacity history of the system's batteries

PERIOD	FULL CHARGE CAPACITY	DESIGN CAPACITY
2021-12-22	47,308 mWh	62,160 mWh
2021-12-23	47,308 mWh	62,160 mWh
2021-12-24	47,308 mWh	62,160 mWh
2021-12-25	47,308 mWh	62,160 mWh
2021-12-26	47,308 mWh	62,160 mWh
2021-12-27	47,308 mWh	62,160 mWh
2021-12-28	47,308 mWh	62,160 mWh
2021-12-29	47,308 mWh	62,160 mWh
2021-12-30	49,337 mWh	62,160 mWh
2021-12-31	50,716 mWh	62,160 mWh
2022-01-01	50,716 mWh	62,160 mWh
2022-01-02	50,716 mWh	62,160 mWh
2022-01-03	50,622 mWh	62,044 mWh

Battery life estimates Battery life estimates based on observed drains

	AT FULL CHARGE
PERIOD	ACTIVE	CONNECTED STANDBY	ACTIVE	CONNECTED STANDBY
2021-12-22	6:17:43	-	8:16:18	-
2021-12-23	4:49:32	-	6:20:26	-
2021-12-24	5:56:51	-	7:48:52	-
2021-12-25	5:32:35	-	7:16:59	-
2021-12-26	5:27:00	-	7:09:40	-
2021-12-27	6:03:28	-	7:57:34	-
2021-12-28	6:20:24	-	8:19:50	-
2021-12-29	-	-	-	-
2021-12-30	5:39:38	-	7:07:55	-
2021-12-31	-	-	-	-
2022-01-01	-	-	-	-
2022-01-02	-	-	-	-
2022-01-03	2:22:26	-	2:54:34	-

Current estimate of battery life based on all observed drains since OS install

Since OS install	5:45:17	-		7:03:12	-

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Anonymous

2022-01-05T10:00:47+00:00
Hi

Please forgive me for misunderstanding your question. As you said, your computer can enter the system after charging overnight. If you can enter the system, I suggest you
1. Download the power management software of acer epower management.
2. Update the motherboard driver.
1. Change the power plan to balanced mode.
We understand that we haven’t received any information about Acer’s update Windows 11 battery cannot be charged recently. You can try the above steps to troubleshoot. If it still does not solve your problem, we suggest you contact Acer after-sales service to see if you have the same problem.

Please let us know if there's anything else that we can help you with.

Best Regards

Rebecca | Microsoft Community Support Specialist
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