Windows 11/Battery dead and not charging

Anonymous
2022-01-01T18:09:19+00:00

I updated to Windows 11. BIG MISTAKE! Now, My laptop battery is dead and won't charge. I see lots of people had problems with the battery not charging, but my battery is dead and so none of those work for me. Will MS pay for a new battery for me since they broke my laptop? Let ne jbiw uf tgere;s aything else I can do short of spending money I don't have on a new battery.

Reading all the comments from people who had this problem, Microsoft knew this was a problem and should have fixed it before releasing it to the public.

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2023-12-29T15:41:17+00:00

    Hiya,

    I would need to refer you to my previous post. At system startup, open the BIOS console. Observe the battery, plug in the battery after a while to check it is charging up hopefully to 100 percent (depending on battery health).

    So if it will charge in the BIOS screen then it must be Windows 11 right! So if so you will need to download the operating system, it helps you create a boot drive on a memory stick. You can open up a fresh install this way. Well that worked for me at least. I think if you upgrade from Windows 10 to 11 something gets left behind from Windows 10. Good luck.

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  2. Anonymous
    2023-12-29T15:07:17+00:00

    Here is my battery report. The Battery suddenly stopped charging. The laptop is plugged in and the power is going down. Please help.

    COMPUTER NAME SALEMANAGER
    SYSTEM PRODUCT NAME HP HP Laptop 17-cp3xxx
    BIOS F.02 04/10/2023
    OS BUILD 22621.1.amd64fre.ni_release.220506-1250
    PLATFORM ROLE Mobile
    CONNECTED STANDBY Not supported
    REPORT TIME 2023-12-2909:03:23

    Information about each currently installed battery

    BATTERY 1
    NAME Primary
    MANUFACTURER Hewlett-Packard
    SERIAL NUMBER 26694 06/21/2023
    CHEMISTRY LIon
    DESIGN CAPACITY 40,393 mWh
    FULL CHARGE CAPACITY 40,393 mWh
    CYCLE COUNT 8

    Power states over the last 3 days

    START TIME STATE SOURCE CAPACITY REMAINING
    2023-12-2609:24:00 Active AC 100 % 40,393 mWh
    09:55:27 Active Battery 100 % 40,393 mWh
    09:55:29 Suspended 100 % 40,393 mWh
    11:26:12 Active AC 100 % 40,393 mWh
    13:17:52 Suspended 100 % 40,393 mWh
    19:00:39 Active Battery 100 % 40,393 mWh
    19:18:27 Suspended 91 % 36,662 mWh
    19:27:23 Active Battery 90 % 36,492 mWh
    19:38:44 Suspended 87 % 35,233 mWh
    21:14:55 Active Battery 86 % 34,757 mWh
    21:28:16 Suspended 82 % 33,317 mWh
    2023-12-2708:13:01 Active AC 92 % 37,104 mWh
    12:40:13 Suspended 100 % 40,393 mWh
    12:47:42 Active AC 100 % 40,393 mWh
    16:50:02 Suspended 100 % 40,393 mWh
    2023-12-2808:15:47 Active AC 100 % 40,393 mWh
    09:41:13 Suspended 100 % 40,393 mWh
    09:41:53 Active AC 100 % 40,393 mWh
    12:42:46 Suspended 100 % 40,393 mWh
    12:49:26 Active AC 100 % 40,393 mWh
    13:21:57 Active Battery 100 % 40,393 mWh
    13:21:59 Suspended 100 % 40,393 mWh
    16:09:00 Active Battery 100 % 40,393 mWh
    18:21:00 Suspended 52 % 21,104 mWh
    18:26:23 Active Battery 51 % 20,798 mWh
    18:41:39 Suspended 47 % 19,051 mWh
    2023-12-2907:13:18 Active Battery 45 % 18,155 mWh
    07:19:42 Suspended 42 % 17,021 mWh
    07:41:55 Active Battery 41 % 16,749 mWh
    08:01:08 Active AC 35 % 14,141 mWh
    08:03:21 Suspended 33 % 13,472 mWh
    08:04:22 Active AC 33 % 13,188 mWh
    08:41:54 Active Battery 15 % 6,214 mWh
    08:41:56 Active AC 15 % 6,203 mWh
    08:57:06 Suspended 7 % 2,926 mWh
    08:59:01 Active AC 7 % 2,801 mWh
    08:59:36 Active Battery 7 % 2,756 mWh
    08:59:36 Active AC 7 % 2,756 mWh
    09:03:23 Report generated AC 6 % 2,597 mWh

    Battery drains over the last 3 days

    START TIME STATE DURATION ENERGY DRAINED
    2023-12-2609:55:27 Active 0:00:01 - -
    19:00:39 Active 0:17:47 9 % 3,731 mWh
    19:27:23 Active 0:11:21 3 % 1,259 mWh
    21:14:55 Active 0:13:21 4 % 1,440 mWh
    13:21:57 Active 0:00:02 - -
    16:09:00 Active 2:11:59 48 % 19,289 mWh
    18:26:23 Active 0:15:16 4 % 1,747 mWh
    2023-12-2907:13:18 Active 0:06:24 3 % 1,134 mWh
    07:41:55 Active 0:19:13 6 % 2,608 mWh
    08:41:54 Active 0:00:02 - 11 mWh
    08:59:36 Active 0:00:00 - -

    History of system usage on AC and battery

    BATTERY DURATION AC DURATION
    PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
    2023-11-21 - 2023-11-28 1:21:53 - 592625:50:18 -
    2023-11-28 - 2023-12-05 6:16:09 - 27:04:05 -
    2023-12-05 - 2023-12-12 0:34:43 - 28:25:27 -
    2023-12-12 - 2023-12-19 1:50:58 - 27:28:13 -
    2023-12-20 - - 6:45:05 -
    2023-12-21 0:02:00 - 5:02:15 -
    2023-12-22 0:15:33 - 5:51:48 -
    2023-12-23 - - - -
    2023-12-24 0:20:28 - - -
    2023-12-25 0:45:36 - - -
    2023-12-26 0:18:58 - 3:41:16 -
    2023-12-27 - - 7:00:58 -
    2023-12-28 1:53:28 - 4:00:25 -

    Charge capacity history of the system's batteries

    PERIOD FULL CHARGE CAPACITY DESIGN CAPACITY
    2023-11-21 - 2023-11-28 40,733 mWh 40,733 mWh
    2023-11-28 - 2023-12-05 40,393 mWh 40,393 mWh
    2023-12-05 - 2023-12-12 40,393 mWh 40,393 mWh
    2023-12-12 - 2023-12-19 40,393 mWh 40,393 mWh
    2023-12-20 40,393 mWh 40,393 mWh
    2023-12-21 40,393 mWh 40,393 mWh
    2023-12-22 40,393 mWh 40,393 mWh
    2023-12-23 40,393 mWh 40,393 mWh
    2023-12-24 40,393 mWh 40,393 mWh
    2023-12-25 40,393 mWh 40,393 mWh
    2023-12-26 40,393 mWh 40,393 mWh
    2023-12-27 40,393 mWh 40,393 mWh
    2023-12-28 40,393 mWh 40,393 mWh

    Battery life estimates based on observed drains

    AT FULL CHARGE AT DESIGN CAPACITY
    PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
    2023-11-21 - 2023-11-28 6:28:00 - 6:28:00 -
    2023-11-28 - 2023-12-05 3:52:07 - 3:52:07 -
    2023-12-05 - 2023-12-12 4:34:48 - 4:34:48 -
    2023-12-12 - 2023-12-19 4:01:09 - 4:01:09 -
    2023-12-20 - - - -
    2023-12-21 - - - -
    2023-12-22 3:47:00 - 3:47:00 -
    2023-12-23 - - - -
    2023-12-24 33:41:17 - 33:41:17 -
    2023-12-25 3:05:49 - 3:05:49 -
    2023-12-26 2:43:08 - 2:43:08 -
    2023-12-27 - - - -
    2023-12-28 4:15:58 - 4:15:58 -

    Current estimate of battery life based on all observed drains since OS install

    Since OS install 4:08:09 - 4:08:09 -

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  3. Anonymous
    2023-12-18T04:30:31+00:00

    I had the same issue; however, I went through 3 batteries and Microsoft told me it was a hardware issue even though my laptop sent me a error message that I had software configuration issues draining my battery. In addition, my win 11 pro OS was wiped out. I wonder if Microsoft will replace my laptop along with $800 worth of upgrades that I put into my laptop? Switch to a Linux OS and have less issues!

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  4. Anonymous
    2023-11-12T12:50:38+00:00

    Hi Rebecca

    I’ve had the same issue and it’s completely frustrating, all the battery diagnosis I do say that there’s nothing wrong with the battery….

    It seems to be absurd to have a software update that I didn’t even ask for ruin my laptop…

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  5. Anonymous
    2023-08-23T19:27:56+00:00

    Well to truly see if the battery will charge do a cold boot into the BIOS and see if.the battery will fully charge that way. If.ot.does it's an O/S issue or.a.outdated driver within the O/S.

    I recommend making.a Windows 11 recovery usb drive. And reinstalling from a cold.boot electing.to wipe the existing OS and that's how it worked.for me.

    Good luck 🤞

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