Windows 11/Battery dead and not charging

Anonymous
2022-01-01T18:09:19+00:00

I updated to Windows 11. BIG MISTAKE! Now, My laptop battery is dead and won't charge. I see lots of people had problems with the battery not charging, but my battery is dead and so none of those work for me. Will MS pay for a new battery for me since they broke my laptop? Let ne jbiw uf tgere;s aything else I can do short of spending money I don't have on a new battery.

Reading all the comments from people who had this problem, Microsoft knew this was a problem and should have fixed it before releasing it to the public.

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2022-04-07T13:34:44+00:00

    My hopes are that by updating the bios it will fix the problem but I cannot update the bios with a dead battery.

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  2. Anonymous
    2022-04-07T11:47:44+00:00

    I have the same issues

    There's no detected battery when I use windows 11 in My Acer laptop

    But my Lenovo laptop still fine

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  3. Anonymous
    2022-04-06T23:44:43+00:00

    Thanks - I’m thinking if the system is connected but not running windows it should charge - I’ll try to boot it into the cmos and just let it sit - maybe then it can charge considering windows is not running- hopefully this will work- either way I will post my results once tried - another option I tried was to put my computer back to factory reset, unfortunately it woul only allow for Windows 11 to reinstall- it is as if windows 11 has deleted my original factory settings…. 🤔

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  4. Anonymous
    2022-04-05T23:34:53+00:00

    I just developed a similar issue over the past week. Initially, when I upgraded (straight away) the power problem was an issue. Then I updated Windows and I was fine. But this week, the computer would charge for a brief period and then shut off. If I unplugged and plugged it in again, the charging would begin again. I did the following:

    • Reset the battery, the equivalent of taking it out, waiting and putting it back in again
    • Updated Windows as much as I could
    • I uninstalled and reinstalled the A/C charging driver
    • I changed the battery settings back to default (as I had just changed them)
    • I closed all windows and saved all my work - I normally let the computer sleep whilst charging and reopen it to recommence work rather than shutting down. I then shut the computer down, allowed it to cool the battery and didn't use it for 2 days

    Finally, I went to acer, installed the BIOS update literally for "Fix AC charge ignore bit. 2. Support Elantec Touchpad SP4WIP3M" . At first, this didn't work, then I shut down and restarted my computer again, and it worked!!

    In order to get it to charge enough, I would shut it down or put it in sleep mode and then let it charge overnight like you did, even though it would stop charging halfway through. Quite honestly, I think Microsoft has done a terrible job of communicating exact requirements for computer drivers for running Windows 11. When I phoned Acer, they basically told me to contact Microsoft or take it to the shop I bought it from, so it's not like they are blameless - the Acer care centre app did not give any updates or advice on this issue. The Acer Community have been somewhat helpful in the initial stages.

    I wonder if Microsoft could explain exactly why the ability of a computer to charge and regulate battery levels is affected by the operating system? Seems dubious to me.

    Hope this was of some use!

    EDIT: this BIOS update came out on the 17th of March so pretty recent

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  5. Anonymous
    2022-04-05T15:38:39+00:00

    Hello,

    since I'm on windows on my dell Latitude E7250 the battery no longer charges and I changed it it does the same thing to me .... windows tells me that it takes a 65Watt charger when I think it was the battery that was dead

    thank you in advance

    Battery report

    COMPUTER NAME ANAFEL
    SYSTEM PRODUCT NAME Dell Inc. Latitude E7250
    BIOS A24 04/10/2020
    OS BUILD 19041.1.amd64fre.vb_release.191206-1406
    PLATFORM ROLE Mobile
    CONNECTED STANDBY Not supported
    REPORT TIME 2022-04-0517:28:42

    Installed batteries Information about each currently installed batteryNo batteries are currently installed Recent usage Power states over the last 3 days

    START TIME STATE SOURCE CAPACITY REMAINING
    2022-04-0218:11:00 Active AC 1 % 318 mWh
    19:57:31 Active Battery 1 % 303 mWh
    19:57:31 Active AC 1 % 303 mWh
    19:57:40 Active Battery 1 % 303 mWh
    19:57:42 Active AC 1 % 296 mWh
    2022-04-0317:25:00 Suspended 1 % 281 mWh
    18:03:58 Active AC 1 % 274 mWh
    19:02:00 Suspended 1 % 274 mWh
    20:06:04 Active AC 1 % 274 mWh
    2022-04-0410:15:00 Suspended 1 % 259 mWh
    12:46:12 Active AC 1 % 451 mWh
    13:46:00 Suspended 1 % 444 mWh
    14:41:39 Active AC 1 % 451 mWh
    16:41:00 Suspended 1 % 451 mWh
    16:52:23 Active AC 1 % 451 mWh
    18:52:00 Suspended 1 % 451 mWh
    19:29:50 Active AC 1 % 451 mWh
    20:26:00 Suspended 1 % 451 mWh
    20:51:26 Active AC 1 % 451 mWh
    22:50:00 Suspended 1 % 451 mWh
    22:58:36 Active AC 1 % 451 mWh
    2022-04-0513:54:08 Suspended 1 % 444 mWh
    14:03:48 Active AC 1 % 444 mWh
    16:29:43 Suspended 1 % 444 mWh
    16:33:44 Active AC 1 % 451 mWh
    17:08:00 Suspended 1 % 451 mWh
    17:12:31 Active AC 1 % 451 mWh
    17:15:25 Battery changed AC - -
    17:15:25 Active AC - -
    17:28:42 Report generated AC - -

    Battery usage Battery drains over the last 3 days

    START TIME STATE DURATION ENERGY DRAINED
    2022-04-0219:57:31 Active 0:00:00 - -
    19:57:40 Active 0:00:02 - 7 mWh

    Usage history History of system usage on AC and battery

    BATTERY DURATION AC DURATION
    PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
    2022-03-22 - 2022-03-29 0:08:31 - 110:20:02 -
    2022-03-29 - - 23:06:33 -
    2022-03-30 0:01:03 - 23:58:30 -
    2022-03-31 0:00:21 - 23:59:10 -
    2022-04-01 - - 23:59:38 -
    2022-04-02 0:00:02 - 14:39:13 -
    2022-04-03 - - 22:16:36 -
    2022-04-04 - - 19:09:35 -

    Battery capacity history Charge capacity history of the system's batteries

    PERIOD FULL CHARGE CAPACITY DESIGN CAPACITY
    2022-03-22 - 2022-03-29 45 136 mWh 45 136 mWh
    2022-03-29 45 140 mWh 45 140 mWh
    2022-03-30 45 140 mWh 45 140 mWh
    2022-03-31 45 140 mWh 45 140 mWh
    2022-04-01 45 140 mWh 45 140 mWh
    2022-04-02 45 140 mWh 45 140 mWh
    2022-04-03 45 140 mWh 45 140 mWh
    2022-04-04 45 140 mWh 45 140 mWh

    Battery life estimates Battery life estimates based on observed drains

    AT FULL CHARGE AT DESIGN CAPACITY
    PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
    2022-03-22 - 2022-03-29 2:26:19 - 2:26:19 -
    2022-03-29 - - - -
    2022-03-30 - - - -
    2022-03-31 - - - -
    2022-04-01 - - - -
    2022-04-02 3:34:57 - 3:34:57 -
    2022-04-03 - - - -
    2022-04-04 - - - -

    Current estimate of battery life based on all observed drains since OS install

    Since OS install - - - -

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