Windows 11/Battery dead and not charging

Anonymous
2022-01-01T18:09:19+00:00

I updated to Windows 11. BIG MISTAKE! Now, My laptop battery is dead and won't charge. I see lots of people had problems with the battery not charging, but my battery is dead and so none of those work for me. Will MS pay for a new battery for me since they broke my laptop? Let ne jbiw uf tgere;s aything else I can do short of spending money I don't have on a new battery.

Reading all the comments from people who had this problem, Microsoft knew this was a problem and should have fixed it before releasing it to the public.

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2022-03-28T18:00:02+00:00

    GX701GXR - ASUS Laptop - Same issue and I just ordered a new battery thinking this was going to help - I need to cancel my new battery but ask now if there has been a solution to this other than rolling back to Windows 10

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  2. Anonymous
    2022-03-11T14:10:09+00:00

    Same Razer Blade 15 - Windows 10 upgrade to 11 Pro. Suddenly not charging battery

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  3. Anonymous
    2022-03-07T04:43:39+00:00

    Hi Good day hope you all are well in windows 10 my battery was working 100% no issue since my upgrade it is not werking or changing

    What now

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  4. Anonymous
    2022-02-16T20:07:31+00:00

    I take it that if you charge it outside of Windows that it charges fully in normal time?

    If this still fails then you should move onto the following:

    Also, if you start Windows 11 after charging it fully outside of Windows and it gives a problem then try a different OS or try outside of Windows and see how long it lasts.

    If it fails during that then you need to invoke warranty to the computer manufacturer. If it came with Windows 11 and fails outside of it then you need to invoke warranty.

    If it doesn't fail outside of Windows 11 then its definitely Windows 11 and you may need to try all updates even previews and you may want to talk to the manufacturer if it came with Windows 11 officially.

    Also, why not just plug it in and use it that way? The battery doesn't matter at all if you do this.

    Its really your choice.

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  5. Anonymous
    2022-01-05T10:00:47+00:00

    Hi

    Please forgive me for misunderstanding your question. As you said, your computer can enter the system after charging overnight. If you can enter the system, I suggest you

    1. Download the power management software of acer epower management.
    2. Update the motherboard driver.

    1. Change the power plan to balanced mode.

    We understand that we haven’t received any information about Acer’s update Windows 11 battery cannot be charged recently. You can try the above steps to troubleshoot. If it still does not solve your problem, we suggest you contact Acer after-sales service to see if you have the same problem.

    Please let us know if there's anything else that we can help you with.

    Best Regards

    Rebecca | Microsoft Community Support Specialist

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