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I updated to Windows 11. BIG MISTAKE! Now, My laptop battery is dead and won't charge. I see lots of people had problems with the battery not charging, but my battery is dead and so none of those work for me. Will MS pay for a new battery for me since they broke my laptop? Let ne jbiw uf tgere;s aything else I can do short of spending money I don't have on a new battery.
Reading all the comments from people who had this problem, Microsoft knew this was a problem and should have fixed it before releasing it to the public.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
mine says this:
Microsoft Windows [Version 00.0.00000.000 ]
(c) Microsoft Corporation. All rights reserved.
C:\Users\jacob>powercfg/batteryreport
Unable to perform operation. An unexpected error (0x10d2) has occurred: The library, drive, or media pool is empty.
C:\Users\jacob>
Hello people! Fellow user of an old Lenovo laptop.
I too fell into this trap, one day trying upgrading the new version of Windows 11 (version 22H2 in my case)
I also lost a lot of work staff when my laptop suddenly shut down.
Here is the solution that I found for my Lenovo 330 15-ikb.
When the battery was at 0 and my charger was not working at all. I went to a PC store. Asked them to check their cables, to see maybe the deal on old charger that wouldn't let accept electricity.
After their charger met mine laptop, battery started working, then I tried mine again and it also worked.
I rushed home, but after a while my charger refused to work again. Then I started just swapping sockets all around house and trying different ways to connect the charger. While my laptop was on 0 battery, after a while it took charge, I let it rest for a while, and then I opened Windows and deleted that nasty update.
Everything is fine now. Shame on you Windows, thanks for 0 help.
Hi, thanks for your input I've a Rog Strix GL704V. I flashed the BIOS to 3.12 which was the latest release. The CMOS battery, mmm. Well I could try replacing it I suppose thanks fir the advice but my hunch is the CMOS battery is likely fine. Anyway if I boot into the BIOS away from the OS it will charge to 100 percent. All was cool with Windows 10 so I suspect it's an 11 issue of some kind. Anyway you try charging it from the BIOS before 11 gets bootstrapped and let me know if it will charge to full capacity. And thanks for your input.
when you say the screen is black, does it light up? the charging light comes on..blinks?
I am having the issue in my acer aspire e5-576g since upgrading to windows 11. It is probably because there are no drivers for windows 11 for this model and since it doesn't recognize the ac adapter we cant revert back to windows 10.
