Windows 11 zipped folders / files immediately crashes File Explorer

Anonymous
2022-01-24T04:24:45+00:00

My Dell laptop was previously Windows 10, now 11. When I right click any zipped folder, it immediately crashes Windows Explorer, but then everything comes back. I can't unzip any zipped file at all - doesn't seem to matter what size it is.

I was trying to use the built-in unzipper utility in Windows, and when that didn't work I tried a couple 3rd party apps, including WinZip. Nothing works; they all crash, and they crash on ANY zipped file I have.

And by the way if I try to ZIP any set of files - even just 3 little word files, it does the same thing. The screen flashes, all my icons go away for a second. Then things come back, but nothing will zip or unzip.

thanks if you have any ideas!

Christine

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

120 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2022-06-24T14:16:25+00:00

    This happens to me too.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  2. Anonymous
    2022-06-25T00:46:18+00:00

    Ty,

    I eventually found out that I had some application that MS Win 11 does not agree with which uses ZIP files and has ZIP files associated with it.

    I also know that PowerDesk had been associated with zip files and I really liked it but the new Win 11 MS install screwed that up so now PowerDesk was preventing me from using it because I had "used up my installations" under the licensing agreement.

    The only thing I found that I could do was remove PowerDesk. That solved the problem.

    But the real problem is Microsoft programming. This should not happen to a mature OS!

    Thank you Microsoft. That is the last time accept another one of your craxxy upgrades. You can't leave anything alone... years of use and familiarity and you just arbitrarily decide to change it.

    Microsoft you have lost my support and trust.

    Was this answer helpful?

    10 people found this answer helpful.
    0 comments
  3. Anonymous
    2022-06-30T22:32:52+00:00

    I also had to uninstall PowerDesk. They sent me an updated file that solves their licensing problem, but I have not tried reinstalling power desk yet. I use it mainly on my laptop and Surface Go. The laptop will update to Windows 11, at least MS says it will, but I'm not so sure I want to. I'm kind of glad the Surface Go will not take Windows 11, but that limits its life to a few more years.

    If I try the Power Desk reinstall on my office desktop with Win 11, I'll let everyone know if it's worked.

    Good luck, everyone!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2022-07-13T19:47:34+00:00

    Is there an update to this? I do not have Carbonite but each time I unzip a file internet explorer crashes. It partially unzips the file as there is usually 1 file from the zip inside it. If I delete that partially unzipped file and try to unzip again it usually works the second time.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2022-07-29T13:21:45+00:00

    Well blow me!

    I have the same problem. I don't have Carbonite or powerdesk installed. In fact the machine is a nearly new build.

    I did have winrar installed, but I deinstalled and made sure the file association was to explore/folders (Compressed) but the problem still exists.

    And the solution is?

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments