Windows 11 zipped folders / files immediately crashes File Explorer

Anonymous
2022-01-24T04:24:45+00:00

My Dell laptop was previously Windows 10, now 11. When I right click any zipped folder, it immediately crashes Windows Explorer, but then everything comes back. I can't unzip any zipped file at all - doesn't seem to matter what size it is.

I was trying to use the built-in unzipper utility in Windows, and when that didn't work I tried a couple 3rd party apps, including WinZip. Nothing works; they all crash, and they crash on ANY zipped file I have.

And by the way if I try to ZIP any set of files - even just 3 little word files, it does the same thing. The screen flashes, all my icons go away for a second. Then things come back, but nothing will zip or unzip.

thanks if you have any ideas!

Christine

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2024-05-17T22:45:21+00:00

    I had the same issue, no carbonite etc. I used the ShellExView program others referenced and disabled each Non-microsoft Context Menu one by one, testing which was the culprit. Turned out to be Adobe Drive CS4. Keeping that disabled. I presume uninstalling Adobe CS4 Suite would accomplish the same but I'm not getting rid of the suite for a context menu issue.

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  2. Anonymous
    2024-05-18T02:43:06+00:00

    Thanks again for your suggestion. I don't have Adobe Drive CS4 but as you suggested may have to go through the laborious process of disabling no microsoft processes one by one

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  3. Anonymous
    2024-05-19T19:55:42+00:00

    I had this problem, (22H2, OS build 22621.3593). I removed Adobe Drive CS4 as suggested by previous posts. This corrected the issue with compressed folders without having to restart, as well as the problem I was having with File Explorer crashing. Thanks for the information!

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  4. Anonymous
    2024-05-21T16:26:53+00:00

    This worked for me too! What a stupid bug, MS should be ashamed of this.

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