Microsoft .... are you going to help or not? Seriously, help us!
Windows 11 zipped folders / files immediately crashes File Explorer
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Anonymous
My Dell laptop was previously Windows 10, now 11. When I right click any zipped folder, it immediately crashes Windows Explorer, but then everything comes back. I can't unzip any zipped file at all - doesn't seem to matter what size it is.
I was trying to use the built-in unzipper utility in Windows, and when that didn't work I tried a couple 3rd party apps, including WinZip. Nothing works; they all crash, and they crash on ANY zipped file I have.
And by the way if I try to ZIP any set of files - even just 3 little word files, it does the same thing. The screen flashes, all my icons go away for a second. Then things come back, but nothing will zip or unzip.
thanks if you have any ideas!
Christine
Windows for home | Windows 11 | Performance and system failures
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
120 answers
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Anonymous
2023-11-24T16:13:04+00:00 -
Anonymous
2023-12-13T21:58:56+00:00 This is still happening no matter what type of zip app created it. I just zipped using Win 11 and it crashed explorer and then recovered. There is no rhyme nor reason. All my drivers are current.
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Anonymous
2023-12-14T20:58:40+00:00 Yes, this was the fix for me - Uninstalled old Adobe Creative Suite CS4 and I can finally un-zip again
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Anonymous
2023-12-14T21:31:34+00:00 By turning off the background extensions "acrobat elements context Menu", and "Adobe Drive CS4" using ShellEXview (64)... I was able to fix not only "Zip" files crashing, but "File Explorer" crashing when started from the toolbar. I also think Illustrator CS4 not starting may have been related to this conflict.
All were terrible bugs to my productivity, and really should have been addressed by Windows Support a year ago when an update seemed to create the conflict. Not since Windows 8 have I had such a poor product experience.
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Anonymous
2023-12-15T20:13:50+00:00 Hi
I wondering if you could write out what you did step by step please. I use CS4 mostly for the Acrobat. What a nuisance problem! I wish Adobe could address it.
L