Windows 11 zipped folders / files immediately crashes File Explorer

Anonymous
2022-01-24T04:24:45+00:00

My Dell laptop was previously Windows 10, now 11. When I right click any zipped folder, it immediately crashes Windows Explorer, but then everything comes back. I can't unzip any zipped file at all - doesn't seem to matter what size it is.

I was trying to use the built-in unzipper utility in Windows, and when that didn't work I tried a couple 3rd party apps, including WinZip. Nothing works; they all crash, and they crash on ANY zipped file I have.

And by the way if I try to ZIP any set of files - even just 3 little word files, it does the same thing. The screen flashes, all my icons go away for a second. Then things come back, but nothing will zip or unzip.

thanks if you have any ideas!

Christine

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-12-15T20:13:50+00:00

    Hi

    I wondering if you could write out what you did step by step please. I use CS4 mostly for the Acrobat. What a nuisance problem! I wish Adobe could address it.

    L

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  2. Anonymous
    2023-12-14T21:31:34+00:00

    By turning off the background extensions "acrobat elements context Menu", and "Adobe Drive CS4" using ShellEXview (64)... I was able to fix not only "Zip" files crashing, but "File Explorer" crashing when started from the toolbar. I also think Illustrator CS4 not starting may have been related to this conflict.

    All were terrible bugs to my productivity, and really should have been addressed by Windows Support a year ago when an update seemed to create the conflict. Not since Windows 8 have I had such a poor product experience.

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  3. Anonymous
    2023-12-14T20:58:40+00:00

    Yes, this was the fix for me - Uninstalled old Adobe Creative Suite CS4 and I can finally un-zip again

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  4. Anonymous
    2023-12-13T21:58:56+00:00

    This is still happening no matter what type of zip app created it. I just zipped using Win 11 and it crashed explorer and then recovered. There is no rhyme nor reason. All my drivers are current.

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  5. Anonymous
    2023-11-24T16:13:04+00:00

    Microsoft .... are you going to help or not? Seriously, help us!

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