Windows 11 zipped folders / files immediately crashes File Explorer

Anonymous
2022-01-24T04:24:45+00:00

My Dell laptop was previously Windows 10, now 11. When I right click any zipped folder, it immediately crashes Windows Explorer, but then everything comes back. I can't unzip any zipped file at all - doesn't seem to matter what size it is.

I was trying to use the built-in unzipper utility in Windows, and when that didn't work I tried a couple 3rd party apps, including WinZip. Nothing works; they all crash, and they crash on ANY zipped file I have.

And by the way if I try to ZIP any set of files - even just 3 little word files, it does the same thing. The screen flashes, all my icons go away for a second. Then things come back, but nothing will zip or unzip.

thanks if you have any ideas!

Christine

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2022-05-24T19:39:08+00:00

    I also don't have Carbonite installed, and my Dell Windows 11 File Explorer Crashes also when I Right-Click on Zipped Files. Please advise the fix. Thanks.

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  2. Anonymous
    2022-05-24T18:30:34+00:00

    I don't have Carbonite installed, nor have I ever had it, and I have the same issue. Every time I try to open a zip file, or right-click on it, my Windows Explorer freezes up and crashes.

    Seriously considering rolling back to Windows 10.

    Problem details:

    Source Windows Explorer

    Summary Stopped working

    Date ‎5/‎24/‎2022 1:13 PM

    Status Report sent

    Description

    Faulting Application Path: C:\Windows\explorer.exe

    Problem signature

    Problem Event Name: APPCRASH

    Application Name: Explorer.EXE

    Application Version: 10.0.22621.1

    Application Timestamp: c721e923

    Fault Module Name: KERNELBASE.dll

    Fault Module Version: 10.0.22621.1

    Fault Module Timestamp: ec07489e

    Exception Code: e06d7363

    Exception Offset: 000000000008fa7c

    OS Version: 10.0.22621.2.0.0.256.48

    Locale ID: 1033

    Additional Information 1: 3a2a

    Additional Information 2: 3a2a25dbe08233aebf453b8f913007f3

    Additional Information 3: 53e4

    Additional Information 4: 53e41a72149e0651e154d8485e203d40

    Extra information about the problem

    Bucket ID: b6af03544729ccfe58425418d90950a3 (1748052071070388387)

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  3. Anonymous
    2022-05-23T12:18:35+00:00

    Same problem. And I don't have Carbonite.

    Doesn't matter if it's Windows built in Compressed Folders utility, or WinZip 21.07 (x64). Crashes File Explorer.

    Pretty serious issue to last so long as an open one. Doesn't give much confidence in Windows 11 over its predecessor.

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  4. Anonymous
    2022-05-17T18:23:24+00:00

    I have the same problem but don't have Carbonite installed(Never had Carbonite on this laptop).

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  5. Anonymous
    2022-04-15T18:55:52+00:00

    I don't have Carbonite, but I have the Zip file / folder problem.

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    40+ people found this answer helpful.
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