Windows 11 zipped folders / files immediately crashes File Explorer

Anonymous
2022-01-24T04:24:45+00:00

My Dell laptop was previously Windows 10, now 11. When I right click any zipped folder, it immediately crashes Windows Explorer, but then everything comes back. I can't unzip any zipped file at all - doesn't seem to matter what size it is.

I was trying to use the built-in unzipper utility in Windows, and when that didn't work I tried a couple 3rd party apps, including WinZip. Nothing works; they all crash, and they crash on ANY zipped file I have.

And by the way if I try to ZIP any set of files - even just 3 little word files, it does the same thing. The screen flashes, all my icons go away for a second. Then things come back, but nothing will zip or unzip.

thanks if you have any ideas!

Christine

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-02-28T22:34:28+00:00

    Here is a solution: old Adobe programs can cause this...

    BIB.dll_unloaded | Win 11 Forum - Windows-11-Forum.de

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  2. Anonymous
    2023-01-20T20:40:46+00:00

    I don't know how that worked but it did... how is dns related to whether you can open a compressed file in windows explorer? hope this stays resolved.. not being able to open any zip files in windows explorer has been the worst headache even and where is Microsoft on this? Ridiculous. Thanks for your post!

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  3. Ramesh 181.2K Reputation points Volunteer Moderator
    2022-07-29T16:21:42+00:00

    You can use ShellExView to isolate the shell extension causing the crash.

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  4. Anonymous
    2022-07-29T13:21:45+00:00

    Well blow me!

    I have the same problem. I don't have Carbonite or powerdesk installed. In fact the machine is a nearly new build.

    I did have winrar installed, but I deinstalled and made sure the file association was to explore/folders (Compressed) but the problem still exists.

    And the solution is?

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  5. SD - IA 179.1K Reputation points Independent Advisor
    2022-01-24T04:59:28+00:00

    Hi Christine,

    I am Sumit here to assist you with this question.

    Let us see if something is named in the crash information.

    In the Search type in "View all problem reports" and press Enter.

    Right-click on Windows Explorer crash details and click view technical details.

    Post a screenshot of that Window.

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