Windows 11 zipped folders / files immediately crashes File Explorer

Anonymous
2022-01-24T04:24:45+00:00

My Dell laptop was previously Windows 10, now 11. When I right click any zipped folder, it immediately crashes Windows Explorer, but then everything comes back. I can't unzip any zipped file at all - doesn't seem to matter what size it is.

I was trying to use the built-in unzipper utility in Windows, and when that didn't work I tried a couple 3rd party apps, including WinZip. Nothing works; they all crash, and they crash on ANY zipped file I have.

And by the way if I try to ZIP any set of files - even just 3 little word files, it does the same thing. The screen flashes, all my icons go away for a second. Then things come back, but nothing will zip or unzip.

thanks if you have any ideas!

Christine

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-06-25T00:46:18+00:00

    Ty,

    I eventually found out that I had some application that MS Win 11 does not agree with which uses ZIP files and has ZIP files associated with it.

    I also know that PowerDesk had been associated with zip files and I really liked it but the new Win 11 MS install screwed that up so now PowerDesk was preventing me from using it because I had "used up my installations" under the licensing agreement.

    The only thing I found that I could do was remove PowerDesk. That solved the problem.

    But the real problem is Microsoft programming. This should not happen to a mature OS!

    Thank you Microsoft. That is the last time accept another one of your craxxy upgrades. You can't leave anything alone... years of use and familiarity and you just arbitrarily decide to change it.

    Microsoft you have lost my support and trust.

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  2. Anonymous
    2022-05-17T18:23:24+00:00

    I have the same problem but don't have Carbonite installed(Never had Carbonite on this laptop).

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  3. Anonymous
    2022-02-17T02:48:26+00:00

    Same issue with my new Lenovo ThinkPad

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  4. Anonymous
    2022-02-15T21:09:06+00:00

    Same ... this needs to be fixed Microsoft.

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  5. Anonymous
    2023-04-05T13:37:58+00:00

    After trying dnsflush trick, it was unfortunately not a long fix.

    Then I follow this : Maybe there is a broken shell extension? Download shellexview from nirsoft and disable extensions that weren't created by microsoft. Then restart explorer and test for problem. If the problem is fixed enable extensions one by one until you find the culprit.

    I then find the culprit was PDF24 for me. Uninstall and reinstalled et voila !!!

    Hope this can help to solve your problem, fixing this was not long at all with shellxview.

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