I2C HID Driver Touchpad Failure (I think I solved it)

Anonymous
2021-12-12T21:04:07+00:00

If the touchpad on your laptop has failed. You're playing now you see it, now you don't wit TOUCHPAD in your settings. And no customer support can assist you from HP or MSFT, try this it just worked for me...

Go to DEVICE MANAGER

Expand HUMAN INTERFACE DEVICES

And you see 12C HID Device has an error.

If you click DRIVER and then UNINSTAL DEVICE the 12C HID Device is delisted, and on startup it magically refreshes.

I was hoping that would do it, but the TOUCHPAD was still inoperative, and the error persisted.

Then, on a wild thought. I repeated UNINSTAL on all of the HID-compliant Device tabs. My thought was the whole HID Device needed a reboot. As soon as they all delisted, I said a prayer and rebooted.

And my touchpad was finally restored!

I hope this helps others, as this was really frustrating.

Ps. In Touchpad settings (once you can access them again) it's also a good idea to tic LEAVE TOUCHPAD ON WHEN MOUSE IS CONNECTED.

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2023-07-19T16:06:44+00:00

    Thank you your post was very helpful. I was able to resolve the issue finally after 2 yrs :-)

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  2. Anonymous
    2023-07-24T16:11:15+00:00

    SUPER HELPFUL!!! TYSM

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  3. Anonymous
    2023-07-25T09:55:18+00:00

    Not for me. I disabled the bottom D-compliant system controller as per @ibuki's image.

    I uninstalled I2C HID Device

    In the Action dropdown menu: Scan for hardware changes

    The ⚠️ symbol appeared again on I2C HIC.

    It keeps resetting to this error state.

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  4. Anonymous
    2023-07-26T14:00:41+00:00

    hi the best solutions I found is to just disable and reenable the hid compliant touchpad driver. not sure if this solution is permanent. but it worked for now.

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    2 people found this answer helpful.
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  5. Anonymous
    2023-08-06T08:18:52+00:00

    Hello there! I am tired of this problem. It shows that the device hardware is unable to communicate with the driver. Hence, my touchpad stops working every time I put my HP X360 DH Core-i3 8th Gen system to sleep, and when I turn it on, the touchpad stops working again. Each time, I have to disable the I2C HID device driver to make it functional again. I updated Windows, updated the drivers, and tried every possible solution to make it functional, but I failed to do so. Windows has utterly disappointed me as it ruined my three business presentations by suddenly failing driver functions at crucial moments.

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    1 person found this answer helpful.
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