I2C HID Driver Touchpad Failure (I think I solved it)

Anonymous
2021-12-12T21:04:07+00:00

If the touchpad on your laptop has failed. You're playing now you see it, now you don't wit TOUCHPAD in your settings. And no customer support can assist you from HP or MSFT, try this it just worked for me...

Go to DEVICE MANAGER

Expand HUMAN INTERFACE DEVICES

And you see 12C HID Device has an error.

If you click DRIVER and then UNINSTAL DEVICE the 12C HID Device is delisted, and on startup it magically refreshes.

I was hoping that would do it, but the TOUCHPAD was still inoperative, and the error persisted.

Then, on a wild thought. I repeated UNINSTAL on all of the HID-compliant Device tabs. My thought was the whole HID Device needed a reboot. As soon as they all delisted, I said a prayer and rebooted.

And my touchpad was finally restored!

I hope this helps others, as this was really frustrating.

Ps. In Touchpad settings (once you can access them again) it's also a good idea to tic LEAVE TOUCHPAD ON WHEN MOUSE IS CONNECTED.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

136 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-06-18T02:32:40+00:00

    Crazy how it only took about 2 years for someone to fix this error.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-06-19T15:23:06+00:00

    Then, on a wild thought. I repeated UNINSTAL on all of the HID-compliant Device tabs. My thought was the whole HID Device needed a reboot. As soon as they all delisted, I said a prayer and rebooted.

    When you say you uninstalled all of the HID-compliant device tabs do you mean every driver in the HID dropdown menu or just ones in that menu labeled HID-compliant. I have the same issue and when trying to replicate what you did every time after restarting the faulty driver would just reinstall itself with the error.

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments
  3. Anonymous
    2023-06-28T14:39:56+00:00

    Ty for the help i tried the solution and work Thanks @SteveAltman1

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-07-12T09:40:07+00:00

    Let's check firmware, Bios version (run Quick test in Diagnostics environment: with Dell: turn off your PC and plugin the charger, press Fn + power key --> run Quick test) maybe your PC Bios version is too old --> update it.

    Rei

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-07-15T11:29:00+00:00

    you are my new hero

    Was this answer helpful?

    0 comments