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If the touchpad on your laptop has failed. You're playing now you see it, now you don't wit TOUCHPAD in your settings. And no customer support can assist you from HP or MSFT, try this it just worked for me...
Go to DEVICE MANAGER
Expand HUMAN INTERFACE DEVICES
And you see 12C HID Device has an error.
If you click DRIVER and then UNINSTAL DEVICE the 12C HID Device is delisted, and on startup it magically refreshes.
I was hoping that would do it, but the TOUCHPAD was still inoperative, and the error persisted.
Then, on a wild thought. I repeated UNINSTAL on all of the HID-compliant Device tabs. My thought was the whole HID Device needed a reboot. As soon as they all delisted, I said a prayer and rebooted.
And my touchpad was finally restored!
I hope this helps others, as this was really frustrating.
Ps. In Touchpad settings (once you can access them again) it's also a good idea to tic LEAVE TOUCHPAD ON WHEN MOUSE IS CONNECTED.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
just plug in power to the laptop and restart. The pointer will start working again. Then go to device manager, locate the I2C driver for the touchpad, go to it's properties, go to the power management tab, and then uncheck the "Allow the computer to turn off this device to save power" option.
It solves out the issue
I'm still having this issue and it seems at random. Sometimes it goes away for a week or so and sometimes its every day. I've tried every solution i could find to no avail. The problem always comes back. If windows could actually fix this after 2 years of issues, that would be great...
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If the touchpad on your laptop has failed. You're playing now you see it, now you don't wit TOUCHPAD in your settings. And no customer support can assist you from HP or MSFT, try this it just worked for me...
Go to DEVICE MANAGER
Expand HUMAN INTERFACE DEVICES
And you see 12C HID Device has an error.
If you click DRIVER and then UNINSTAL DEVICE the 12C HID Device is delisted, and on startup it magically refreshes.
I was hoping that would do it, but the TOUCHPAD was still inoperative, and the error persisted.
Then, on a wild thought. I repeated UNINSTAL on all of the HID-compliant Device tabs. My thought was the whole HID Device needed a reboot. As soon as they all delisted, I said a prayer and rebooted.
And my touchpad was finally restored!
I hope this helps others, as this was really frustrating.
Ps. In Touchpad settings (once you can access them again) it's also a good idea to tic LEAVE TOUCHPAD ON WHEN MOUSE IS CONNECTED.
Duuuuuuuuuuuude. This was so helpful, thank you. I was going crazy trying to figure this out.
I didn't need to restart or uninstall though, instead it worked when I disabled it and then enabled it again.
I know nothing about computers so I was lucky when this popped up when I googled "I2C HID device".
THANK YOU!
You are a genius. I tried reinstalling Windows twice...went to buy a torx screwdriver. Everything. Nothing worked. Then your brilliant advice.
Thank you.
