I2C HID Driver Touchpad Failure (I think I solved it)

Anonymous
2021-12-12T21:04:07+00:00

If the touchpad on your laptop has failed. You're playing now you see it, now you don't wit TOUCHPAD in your settings. And no customer support can assist you from HP or MSFT, try this it just worked for me...

Go to DEVICE MANAGER

Expand HUMAN INTERFACE DEVICES

And you see 12C HID Device has an error.

If you click DRIVER and then UNINSTAL DEVICE the 12C HID Device is delisted, and on startup it magically refreshes.

I was hoping that would do it, but the TOUCHPAD was still inoperative, and the error persisted.

Then, on a wild thought. I repeated UNINSTAL on all of the HID-compliant Device tabs. My thought was the whole HID Device needed a reboot. As soon as they all delisted, I said a prayer and rebooted.

And my touchpad was finally restored!

I hope this helps others, as this was really frustrating.

Ps. In Touchpad settings (once you can access them again) it's also a good idea to tic LEAVE TOUCHPAD ON WHEN MOUSE IS CONNECTED.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

136 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2022-11-16T06:40:56+00:00

    Does this Help

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2022-11-21T15:50:18+00:00

    I have the same problem with an HP Notebook, too. Also after Windows 11 H22. Win H21 was fine, I checked it while doing the reset. However, the autoupdates returned my problem. idk what to do. It does not show the last window 'Power Management'.

    Was this answer helpful?

    9 people found this answer helpful.
    0 comments
  3. Anonymous
    2022-12-22T05:00:26+00:00

    Yes you are correct. one of the HID DRIVER is causing the issue. When this particular driver is working touchpad and i2c driver is not starting at all.

    Image

    Image

    just disabling this, turns on i2c and touchpad (synaptic). Hopefully this will be the issue for other system as well

    Was this answer helpful?

    30+ people found this answer helpful.
    0 comments
  4. Anonymous
    2023-01-02T20:00:03+00:00

    Thank you this helped me.
    Disabled one of the HID-compliant system controller
    Uninstalled I2C HID Device

    In the Action dropdown menu: Scan for hardware changes

    Touchpad came to life!

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  5. Anonymous
    2023-01-06T02:26:54+00:00

    Tried your solution by uninstall all HID compliant device and it works...

    Currently my HP touchpad is responding...

    Hopefully no more trouble in the future.

    Thank you

    Was this answer helpful?

    0 comments