I2C HID Driver Touchpad Failure (I think I solved it)

Anonymous
2021-12-12T21:04:07+00:00

If the touchpad on your laptop has failed. You're playing now you see it, now you don't wit TOUCHPAD in your settings. And no customer support can assist you from HP or MSFT, try this it just worked for me...

Go to DEVICE MANAGER

Expand HUMAN INTERFACE DEVICES

And you see 12C HID Device has an error.

If you click DRIVER and then UNINSTAL DEVICE the 12C HID Device is delisted, and on startup it magically refreshes.

I was hoping that would do it, but the TOUCHPAD was still inoperative, and the error persisted.

Then, on a wild thought. I repeated UNINSTAL on all of the HID-compliant Device tabs. My thought was the whole HID Device needed a reboot. As soon as they all delisted, I said a prayer and rebooted.

And my touchpad was finally restored!

I hope this helps others, as this was really frustrating.

Ps. In Touchpad settings (once you can access them again) it's also a good idea to tic LEAVE TOUCHPAD ON WHEN MOUSE IS CONNECTED.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-08-30T22:51:13+00:00

    check if this still available on intel cpu

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  2. Anonymous
    2022-09-08T01:01:33+00:00

    My HP laptop often has this problem. I have tried many ways, and this one worked properly. Let's BIOS default:

    1. Turn off the computer and wait five seconds.
    2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
    3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
    4. Press F10 to Save and Exit.
    5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
    6. Follow the prompts to restart your computer. Good luck.

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  3. Anonymous
    2022-09-13T16:16:19+00:00

    Not working

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  4. Anonymous
    2022-10-30T18:14:39+00:00

    this worked! Thanks- had tried other things to no avail. Still jumps a little sometimes, but all other functions restored.

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  5. Anonymous
    2022-11-16T06:16:03+00:00

    Hi Dear,

    I am facing problem with Laptop of DELL LATITUDE 15 3510. I have checked the Power option and found same at my end. there us one more option in same screen "Allow this device to wake the Computer". I have select that option like image. Hope this hep to solve the issue.

    Thanks/Houqe

    Image

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